Danielle Stewart
Spring,TX
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Emergency Management Public Assistance
Witt O'Brien's
03.2021 - 11.2024
- Create and execute federally declared disaster recovery project work plans according to the FEMA Public Assistance Recovery process and revise as appropriate to meet changing needs and requirements
- Develop, manage, and maintain the Project Management Plan utilizing the established format
- Ensure disaster recovery project related file folders are created and maintained in SharePoint, or other shared platforms when identified
- Effectively manage resources to maximize productivity for the contracted client
- Provide ongoing contact with senior leadership and client to ensure satisfaction with project progress and resource utilization
- Monitor and report on project activities related to the FEMA Public Assistance Program
- Use FEMA's Grants Portal web-based platform
- Monitor and report on project activities related to the FEMA Public Assistance Program
- Knowledge of the Hazard Mitigation Programs, especially 406 HMP and 404 HMGP
Lead Certified Medical Assistant III
Allergy ENT
US, TX
01.2023 - 08.2023
- Led team of medical assistants, streamlining clinic operations and enhancing patient care
- Implemented efficient scheduling system, reducing wait times and improving satisfaction rates
- Pioneered digital record keeping system, significantly reducing paperwork and enhancing data accuracy
- Developed patient education materials, improving understanding of allergy treatments
- Optimized clinic workflow, increasing daily patient capacity while maintaining high quality care
- Managed inventory effectively, reducing waste and ensuring availability of critical supplies
- Assisted with in office procedures
- Perform Allergy testing, Use autoclave to sanitize instruments
- Handle callbacks and prescription refills
Lead Medical Assistant
The Woodlands Specialty Hospital
The Woodlands, TX
12.2019 - 10.2020
- Room Patients
- Check patients in/out
- Scheduled patients using EMR
- Obtain Prior Authorization
- Verified patients Insurance
- Assist with in office procedures
- Check Inventory
- Schedule breaks and lunches for MA's
- Billing and Coding
- Answer Multiple phone systems
- Use EClinicals and Allscipts
Lead Patient Access Representative
Memorial Hermann Health System
The Woodlands, TX
06.2019 - 12.2019
- Scheduled patient appointments and enters required information in the computer system in an accurate and timely manner
- Obtains demographic, insurance and financial information from patient or guarantor
- Enters information in computer system with a high degree of accuracy
- Verified insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes
- Documented patient communications accurately and provides customer service to patients and several clinic locations based on protocols set for each clinic, and follows up as required
- Handles Approvals and denials
- Send paper claims to secondary insurance companies with primary EOB's
- Posts payments in the computer system using Athena Health and generates the appropriate patient receipts
- Monitors, reviews and resolves patient account issues on assigned reports
- Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service
- Provides inbound call support for patients that includes obtaining caller demographics, insurance information, and scheduling appointments
- Responsible for complying with all policies and procedures regarding HIPPA compliance
HR Administrator
First Choice Emergency Room
Houston, TX
06.2018 - 01.2019
- Performs all tasks related to the new employee onboarding process to include:
- 1-9 verification and completion
- New hire entry
- Ensuring completion of new employee onboarding documents
- Updating onboarding tracker frequently
- Sends new employee communications throughout onboarding process
- Schedules new employee background investigations and drug screens and ensures completion
- Coordinates dissemination of employee care packages
- Conducts data audits
- Runs EEO reports and other compliance related reporting
- Monitors HR mailboxes and responds to employee inquiries or coordinates with others for response
- Checks and responds to HR department phone line
- Completes Sharepoint updates and ensures the organization of material on the site
- Creates 'how-to' documents and job aids for employees
- Updates / maintains business process documentation
- Sends communications and completes activities related to employee mobilization and demobilization
- Creates and sends labels for IT equipment return from departed employees
- Completes employee transactions in Workday
- Monitors destruction and/or archiving of hard copy files in accordance with company retention schedule
- Completes conversions of contingent hires to employees
- Coordinates with employees on information pertaining to company tax credit
- Assists with all HR functions to include mass hiring processes to support the business during surge periods
- Maintains compliance with federal, state, and local employment laws and regulations
- Other duties as assigned
Lead Patient Care Coordinator
PRN, MEMORIAL HERMANN PREMIER STAFFING
Houston, TX
02.2016 - 04.2018
- Patients first point of contact to getting care
- Answered phone calls, help patients schedule appointments, check in patients, take patient payments, and follow-up with patients about missing documents and appointments
- Collaborates with the patient/family, the acute multidisciplinary team, and post-acute providers to implement the patients discharge plan
- Provided leadership, coordination, planning, and paraprofessional support to assigned programs, providing direction and guidance to program staff, and performing many assignments independently
- Conducts initial and ongoing assessment of client's health and/or support service needs
- Facilitates care transitions between providers, partners, referral sources, and specialty care providers
- Follows up on referrals within established timeframes
QA/QC Analyst
Southern Global Services
Houston, TX
10.2014 - 02.2016
- Conducted thorough quality assurance tests, identifying and resolving critical issues to enhance product reliability and user satisfaction
- Analyzing and reviewing healthcare service delivery, identifying areas for improvement, and ensuring that the healthcare services comply with state and federal regulations
- Responsible for creating and implementing a detailed plan to track quality assurance metrics and improve existing healthcare practices
- Conduct regular audits, train staff on quality standards, and work with other professionals in the healthcare organization to develop policies that improve patient care and satisfaction
- Collaborate with the production team to discuss and rectify potential defects
- Analyzes quality assurance and compliance data and assists in preparing reports
Education
Some college - BUSINESS MANAGEMENT
Texas Southern University
05.2006
Skills
- Hazard Mitigation
- FEMA compliance
- Microsoft Office
- Grant writing
- MS Visio
- Oracle
- Workday
- SAP
- Social work
- Recruiting
- Avility
- SharePoint
- Pivot tables
- Communication skills
- Patient care
- Emergency management
- Epic
- Salesforce
- Disaster Recovery
- CEF
- ERAP
- MS Word
- Case management
- Medical scheduling
- Athenahealth
- MS Excel
- MS Teams
- ECW
Certification
- Certified Medical Assistant
- BLS Certification
Timeline
Lead Certified Medical Assistant III
Allergy ENT
01.2023 - 08.2023
Emergency Management Public Assistance
Witt O'Brien's
03.2021 - 11.2024
Lead Medical Assistant
The Woodlands Specialty Hospital
12.2019 - 10.2020
Lead Patient Access Representative
Memorial Hermann Health System
06.2019 - 12.2019
HR Administrator
First Choice Emergency Room
06.2018 - 01.2019
Lead Patient Care Coordinator
PRN, MEMORIAL HERMANN PREMIER STAFFING
02.2016 - 04.2018
QA/QC Analyst
Southern Global Services
10.2014 - 02.2016
Some college - BUSINESS MANAGEMENT
Texas Southern University