Danielle Sustendal
Austin,TX
Summary
Hospitality professional with extensive experience in guest relations and customer service. Known for collaborative teamwork and achieving outstanding guest satisfaction. Adaptable to changing needs while maintaining focus on interpersonal communication and conflict resolution.
Overview
19
19
years of professional experience
Work History
Assistant Guest Relations Manager
Proper Hotel
06.2021 - Current
- Coordinated special requests from guests, including transportation arrangements or local activity bookings.
- Developed strong rapport with frequent guests, building trust and encouraging brand loyalty.
- Handled escalated complaints professionally while maintaining a calm demeanor under pressure.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Regional Account Manager
Natural Source Sales
01.2016 - Current
- Built, maintained, and grew strong relationships with both current and potential customers.
- Supported the needs of each account in my portfolio, including guaranteeing consistent pricing negotiation, sampling needs and order fulfillment.
- Provided account management including detailed weekly reporting and product forecasts.
- Attended food shows, expos, and event logistics including concept, venue and booth coordination, customer engagement strategy, and conducted post-event follow through.
Event Coordinator/Hostess
CUT Restaurant at The Beverly Wilshire
01.2006 - 12.2010
- Experienced with customer-facing and operational aspects of food service industry.
- Communicated with staff regarding event needs and logistics.
- Scheduled vendor appointments with Chefs and Sommelier.
- Planned large events with pre-set menus.
- Trained new employees.
Education
Some College (No Degree) - Psychology
Los Angeles Community College
Skills
- Brand representation
- Guest satisfaction monitoring
- Problem-Solving
- Time Management
Forbes
When shopped in 2024, I scored 100% by our Forbes inspector, helping to maintain our 4 star rating.
Timeline
Assistant Guest Relations Manager
Proper Hotel
06.2021 - Current
Regional Account Manager
Natural Source Sales
01.2016 - Current
Event Coordinator/Hostess
CUT Restaurant at The Beverly Wilshire
01.2006 - 12.2010
Some College (No Degree) - Psychology
Los Angeles Community College
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