Danielle Sylva
Summary
Results-driven Clinical Supervisor with over eight years of progressive leadership experience in medical settings. Expert in team management, staff training, payroll, hiring, and optimizing clinical operations to deliver exceptional patient care. Known for strong organizational skills and the ability to lead high-performing teams in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Clinical Supervisor
Pinnacle Medical Group
Reno, NV
02.2021 - 01.2026
- Led and supervised a team of medical assistants and clinical staff in a busy medical practice, ensuring high-quality patient care and efficient daily operations
- Handled hiring, onboarding, performance reviews, disciplinary actions, and staff training programs to build a competent and compliant team
- Managed payroll processing, employee scheduling, and time-off requests to ensure accurate and timely compensation for staff
- Oversaw ordering and inventory management of medical supplies and office equipment to ensure uninterrupted clinic operations
- Managed schedules for clinical personnel to optimize workflow efficiency.
Front and Back Office Lead Medical Assistant
Advanced Pain Diagnostic
Sacramento, CA
01.2017 - 02.2021
- Supervised medical assistants and support staff in a high-volume pain management clinic
- Developed and implemented training programs for new employees and medical assistant externs to enhance team skills and clinic efficiency
- Managed patient flow including rooming, vital signs, and preparing patients for procedures
- Coordinated referrals and managed insurance prior authorizations for prescriptions and procedures to ensure seamless patient care
- Ordered supplies, controlled inventory, and maintained compliance with clinic policies.
- Assisted physicians with patient examinations and medical procedures consistently.
- Maintained accurate patient records using electronic health record systems effectively.
- Trained new staff on front and back office protocols and procedures regularly.
- Processed insurance claims and verified patient eligibility promptly.
GI Tech
San Mateo Gastroenterology
01.2013 - 01.2017
- Administered pre- and post-op care, assisting physicians during colonoscopies and endoscopies to ensure patient safety and comfort
- Assisted in performing gastrointestinal procedures with precision and care.
- Supported medical team during gastrointestinal procedures to ensure patient safety.
- Serviced endoscopy equipment regularly to uphold performance standards.
- Set up examination rooms for patient procedures by cleaning and organizing supplies.
Office Assistant
Department of Human Assistance
Sacramento, CA
01.2010 - 01.2012
- Coordinated filing systems, managed multi-line phone communications, and oversaw mail room operations to ensure efficient office workflow
- Assisted staff with scheduling appointments and coordinating meetings effectively.
- Processed incoming correspondence and routed documents to appropriate personnel.
- Managed office supplies and maintained inventory levels for department needs.
Medical Assistant Extern
UC Davis Medical Center
Sacramento, CA
04.2010 - 10.2010
- Conducted EKGs, stress tests, and Holter monitor placements to assist in patient diagnostics in Cardiology
- Assisted healthcare providers with patient examinations and medical procedures.
- Coordinated patient appointments and managed scheduling within the clinic.
- Prepared and maintained medical equipment for various clinical tasks.
- Acquired practical skills in NICU, Pediatrics, ICU, Burn Unit, and various hospital departments.
Education
Medical Assisting Program -
Kaplan College
Sacramento, CA 12.2009 - 04.2010
Skills
- Clinical operations
- Patient care
- Regulatory compliance
- Compliance oversight
- Budget management
- Resource allocation
- EMR / EHR
- Medical coding
- Staff training
- Staff management
- Team leadership
- Team supervision
- Patient education
- Staff scheduling
- Staff scheduling
- Patient scheduling
- Performance management
- Inventory control
- Medical billing
- Insurance coordination
- Conflict resolution
- Attention to detail
- Quality controls
- Clinical skills
- Substance abuse treatment
Timeline
Clinical Supervisor
Pinnacle Medical Group
02.2021 - 01.2026
Front and Back Office Lead Medical Assistant
Advanced Pain Diagnostic
01.2017 - 02.2021
GI Tech
San Mateo Gastroenterology
01.2013 - 01.2017
Medical Assistant Extern
UC Davis Medical Center
04.2010 - 10.2010
Office Assistant
Department of Human Assistance
01.2010 - 01.2012
Medical Assisting Program -
Kaplan College
12.2009 - 04.2010