Danielle Taylor
Stone Mountain,GA
Summary
- Customer service-oriented professional with healthcare industry experience and accustomed to a fast-paced hospital flow. Performs direct patient care and administrative duties and skilled at establishing priorities, meeting deadlines, and working unsupervised. Flexible and resourceful in handling work productively despite frequent interruptions.
- Attentive to Detail: Review and correct errors, and maintains compliant documentation
- Front Office: Verify insurance coverage, schedule appointments, answer inbound phone calls, and filing medical records
- Accuracy: Ensure correct and thorough demographic information for medical records database
- Administrative Skills: Microsoft Word | Microsoft PowerPoint | Typing Speed: 45 WPM
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Verification Specialist
Betterhealth
08.2024 - 06.2025
- Verified patient insurance coverage and explained insurance billing procedures
- Conducted data entry and verification to ensure data accuracy and completeness
- Verified insurance coverage and entered patient information and billing codes into the system
- Assisted patients in understanding their health insurance plans and navigating the reimbursement process
- Processed insurance claims and maintained patient billing records with accuracy and efficiency
- Collaborated with other departments to resolve billing and invoicing issues
- Generated detailed reports for management on billing and collections activities
- Reconciled customer accounts on a daily basis to ensure accurate billing
- Developed and maintained customer profiles to ensure accurate billing records
- Utilized ICD, CPT, and HCPCS coding systems to accurately code diagnoses and procedures
- Developed and maintained a comprehensive library of medical codes and descriptions, ensuring compliance with coding standards
- Researched and resolved coding discrepancies to ensure accuracy of medical records
- Utilized computer-assisted coding (CAC) to ensure accurate and timely coding of medical records
Medical Assistant/Hospital Corpsman
Naval Heath Clinic Quantico
05.2021 - 07.2024
- Administer immunizations, emergency medical treatment, and preventive medicine procedures.
- Assist in the prevention and treatment of disease, injury, and dental conditions.
- Provide patient care and assisting in the administration of medicinal and parenteral solutions.
- Perform general laboratory, pharmacy, and other patient support services.
- Assisting in the transportation of the sick and injured
- Created and updated digital patient records in the Electronic Health Records (EHR) system, resulting in improved record accuracy and efficiency
- Maintained all patient records and confidential medical documents, ensuring data security and privacy compliance
- Managed a complex schedule for four physicians, ensuring patient appointments were scheduled and rescheduled as needed
- Greeted and checked in patients, ensuring accurate and up-to-date patient information
- Answered a high volume of incoming calls from patients and physicians, resolving inquiries and scheduling appointments
- Maintained a secure and safe environment for patients and staff, ensuring all safety protocols are followed
Medical Assistant / Corpsman
Robert E. Bush Naval Hospital
04.2019 - 05.2021
- Answer multi-line phone system, verify insurance coverage, and maintain HIPAA compliance.
- Schedule appointments, assist medical staff with procedures, and maintain safety and infection control procedures.
- Take vital signs, perform venipunctures, and collect specimens.
- Utilize Genesis EHR, complete placements, and run EKGs.
- Entered orders for laboratory tests, x-rays, and medical supplies
- Scheduled appointments and managed patient flow
- Assisted healthcare providers in examining and treating patients, including setting up examination rooms and preparing patients for exams
- Educated patients on preventive care, medical conditions, and prescribed treatments
- Collected and recorded patient medical histories
- Prepared and maintained medical records, including patient histories and test results
- Performed basic laboratory tests, such as drawing blood and administering EKGs
Education
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
ClearwaterHigh School Diploma - undefined
Clarke Central High School
Skills
- Health care management
- Administrative support
- Emergency medical response
- Understanding of vaccination protocols
- Health risk assessment
- Regulatory compliance in healthcare
- Insurance management
- Knowledge of Electrocardiography
- Patient Assessment
- Skilled in time management
- Infection Control
- Medical Billing and Coding
- Call center operations management
- Customer Service
- Safety Principles
- Electronic Medical Records
- Medical Terminology
- Front Office
- Physiology
- Anatomy
- Medical Office Skills
- Sample Collection
- Cardio-Pulmonary Resuscitation (CPR)
- Medical Records
- Managed Care
- Medicaid
- Medicare
- Revenue Cycle Management
- HCPCS
- ICD-10 Medical Classification
- Microsoft Word
- Telephone Skills
- Typing Skills
- Microsoft PowerPoint
- Accounts Receivable
- Scheduling
- Insurance Claim Processing
- Demographics
- Military Studies
- Databases
- Attention to Detail
- Management of Stress
- Problem Solving
- Electronic health records
- Epic management
- Attention to detail
- Patient confidentiality
- HIPAA compliance
- Insurance coverage verification
Certification
- CMAA - Certified Medical Administrative Assistant
- RMA - Registered Medical Assistant
Languages
English
Timeline
Insurance Verification Specialist
Betterhealth
08.2024 - 06.2025
Medical Assistant/Hospital Corpsman
Naval Heath Clinic Quantico
05.2021 - 07.2024
Medical Assistant / Corpsman
Robert E. Bush Naval Hospital
04.2019 - 05.2021
High School Diploma - undefined
Clarke Central High School
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy