Danielle Then
Portland
Summary
Versatile, mission-driven professional with 10+ years of combined experience in eligibility determination, structured
interviewing, documentation, customer service, and cross-cultural communication.
Overview
7
7
years of professional experience
Work History
Health Insurance Producer
Century Benefits
01.2023 - 01.2024
- Verified financial documents, identification, and household data in compliance with regulations.
- Explained complex policy requirements to clients with varying levels of understanding.
- Interviewed clients to determine eligibility for health insurance programs and subsidies.
- Top 10% performer; exceeded accuracy, compliance, and retention targets.
Property & Casualty Insurance Producer
Oldenberg Allstate Agency
01.2022 - 01.2023
- Conducted eligibility screening for property & casualty insurance based on risk and financial criteria.
- Managed confidential financial data and processed applications with high accuracy.
- Maintained a 90% retention rate, demonstrating trust-building and clear communication.
Benefits Specialist
Capital Access
01.2020 - 01.2022
- Conducted benefits eligibility screening for federal benefits and assistance.
- Managed confidential personal and financial data and processed applications in high-volume counties.
- Managed a team of high call-volume benefits specialists answering benefits queries from the public.
ESL & Humanities Teacher
Clark County High School
01.2017 - 01.2018
- Evaluated high-risk students to assess academic needs and language proficiency.
- Conducted regular family and guardian meetings to convey sensitive information about graduation goals, academic timelines, and program qualifications.
- Worked with multicultural families and students requiring individualized support.
Education
BA - Psychology
University of Illinois
BAT - French Education
University of Illinois
300-Hour Certification - Teaching English As A Second Language
University of Illinois
Skills
- Eligibility Interviews & Case Documentation
- Federal/State Regulation Interpretation
- Handling Sensitive & Confidential Information
- Serving Diverse / Underserved Populations
- Multitasking With Frequent Interruptions
- Data Verification & Application Processing
- Cross-Cultural Communication
- De-escalation & Crisis-Sensitive Communication
- Policy Explanation & Client Education
Languages
French
Full Professional
Chinese (Mandarin)
Limited Working
Spanish
Limited Working
Timeline
Health Insurance Producer
Century Benefits
01.2023 - 01.2024
Property & Casualty Insurance Producer
Oldenberg Allstate Agency
01.2022 - 01.2023
Benefits Specialist
Capital Access
01.2020 - 01.2022
ESL & Humanities Teacher
Clark County High School
01.2017 - 01.2018
BAT - French Education
University of Illinois
BA - Psychology
University of Illinois
300-Hour Certification - Teaching English As A Second Language
University of Illinois
CERTIFICATIONS
• Teaching Licenses: French, Social Studies, ESL
• Insurance Producer Licenses: Health, Property & Casualty