Danielle Thomas
New Orleans,LA
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
14
14
years of professional experience
Work History
Food Service Worker Manager
Jefferson Parish School Board
Metairie, Louisiana
08.2024 - Current
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Cleaned kitchen areas, equipment and utensils.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Acquired new skills to support team and further accommodate customer needs.
- Monitored temperatures of prepared food and cold-storage areas.
- Received food orders from individuals and explained offerings.
- Monitored food temperatures to ensure safety and quality standards were met.
Paralegal
Davidson & Associates
1465 N. Broad Ave, La
02.2022 - 04.2024
- Performed extensive research to prepare for court cases and gathered pertinent case information.
- Met with clients and attorneys to discuss case details and evidence.
- Contacted witnesses and scheduled interviews and evaluations.
- Created and updated case management and client account databases.
- Managed discovery process, including drafting discovery documents and coordinating document production.
- Participated in mediation sessions by preparing necessary materials and taking notes during meetings.
- Maintained client files according to established protocols.
- Drafted legal documents including briefs, pleadings, appeals, agreements, contracts, and legal memoranda.
Alarm Monitor Customer Service
ADT Security Systems
New Orleans, LA, LA
04.2020 - 04.2023
- Monitored alarm systems and responded to alarms in a timely manner.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Reviewed tapes and digital recordings to identify source of losses.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Prepared documentation for reports or court proceedings.
Front Desk Receptionist
The health care center
New Orleans, LA
01.2011 - 04.2019
- Processed and distributed internal and external communications.
- Used company badging system to create badges for new employees and visitors.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Explained policies and procedures to visitors.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Collated, bound and stored computer-generated reports.
- Assisted with scheduling appointments for clients and visitors.
- Input customer data into reservation systems and updated to reflect room changes.
Education
High School Diploma -
John F.Kennedy
New Orleans, LA05-2002
Skills
- Document drafting
- Time management
- Scheduling coordination
- Document editing
- Data archiving
Resume Metadata
09/08/22, 09/08/22
Timeline
Food Service Worker Manager
Jefferson Parish School Board
08.2024 - Current
Paralegal
Davidson & Associates
02.2022 - 04.2024
Alarm Monitor Customer Service
ADT Security Systems
04.2020 - 04.2023
Front Desk Receptionist
The health care center
01.2011 - 04.2019
High School Diploma -
John F.Kennedy