Danielle Togstad
Wilber,NE
Summary
Friendly and compassionate professional with a positive demeanor and strong customer service skills, eager to maintain a full-tim position that offers professional challenges and promote client advocacy. Hardworking and passionate candidate excellent at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Corrections Training Officer
Saline County Law Enforcement Center
06.2014 - Current
- Developed and implemented an effective training manual to cover necessary material.
- Provided coaching and mentoring to employees.
- Identified training needs of each individual trainee and adjusted schedules accordingly
- Analyzed and evaluated training effectiveness and program outcomes.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Resolved issues and disputes between inmates professionally and respectfully.
- Monitored and confirmed compliance with safety standards and regulations.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Searched building and grounds, living quarters, and work areas for contraband.
- Documented inmate behavior and activities in logbooks.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Completed daily work report sheets and delegated tasks to employees.
- Participated in development of correctional policies and procedures.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Investigated and responded to incidents of inmate misconduct.
- Established positive working relationships and maintained boundaries with resident offenders.
- Assisted in intake and release of inmates.
Bar and Restaurant Waitress
Kramer Bar And Grill
06.2017 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Developmental Technician
Beatrice State Developmental Center
02.2012 - 06.2014
- Assisted developmentally disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Assisted and taught clients with daily living skills to encourage independence
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Transported clients to and from medical appointments with safety and efficiency.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Implemented individualized care plans to meet individual needs of each client.
Education
No Degree - General Studies
Southeast Community College Area
Lincoln, NESkills
- Phone Inquiries
- Customer Needs Assessments
- Cash Register Operations
- Workflow Coordination
- Conflict and Complaint Resolution
- Institutional Policies
- Occupational Hazards and Safety Precautions
- Ethical Standards of Conduct
- Safety and Security Enforcement
- Crisis Prevention Intervention
- Excellent Problem-Solving Skills
- Training and Development Skills
Timeline
Bar and Restaurant Waitress
Kramer Bar And Grill
06.2017 - Current
Corrections Training Officer
Saline County Law Enforcement Center
06.2014 - Current
Developmental Technician
Beatrice State Developmental Center
02.2012 - 06.2014
No Degree - General Studies
Southeast Community College Area