Danielle Togstad
Wilber,NE
Summary
Friendly and compassionate professional with a positive demeanor and strong customer service skills, eager to maintain a full-tim position that offers professional challenges and promote client advocacy. Hardworking and passionate candidate excellent at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Corrections Training Officer
Saline County Law Enforcement Center
Wilber, NE
06.2014 - Current
- Developed and implemented an effective training manual to cover necessary material.
- Provided coaching and mentoring to employees.
- Identified training needs of each individual trainee and adjusted schedules accordingly
- Analyzed and evaluated training effectiveness and program outcomes.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Resolved issues and disputes between inmates professionally and respectfully.
- Monitored and confirmed compliance with safety standards and regulations.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Searched building and grounds, living quarters, and work areas for contraband.
- Documented inmate behavior and activities in logbooks.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Completed daily work report sheets and delegated tasks to employees.
- Participated in development of correctional policies and procedures.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Investigated and responded to incidents of inmate misconduct.
- Established positive working relationships and maintained boundaries with resident offenders.
- Assisted in intake and release of inmates.
Bar and Restaurant Waitress
Kramer Bar And Grill
Kramer, NE
06.2017 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Developmental Technician
Beatrice State Developmental Center
Beatrice, NE
02.2012 - 06.2014
- Assisted developmentally disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Assisted and taught clients with daily living skills to encourage independence
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Transported clients to and from medical appointments with safety and efficiency.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Implemented individualized care plans to meet individual needs of each client.
Education
No Degree - General Studies
Southeast Community College Area
Lincoln, NESkills
- Phone Inquiries
- Customer Needs Assessments
- Cash Register Operations
- Workflow Coordination
- Conflict and Complaint Resolution
- Institutional Policies
- Occupational Hazards and Safety Precautions
- Ethical Standards of Conduct
- Safety and Security Enforcement
- Crisis Prevention Intervention
- Excellent Problem-Solving Skills
- Training and Development Skills
Timeline
Bar and Restaurant Waitress
Kramer Bar And Grill
06.2017 - Current
Corrections Training Officer
Saline County Law Enforcement Center
06.2014 - Current
Developmental Technician
Beatrice State Developmental Center
02.2012 - 06.2014
No Degree - General Studies
Southeast Community College Area