Danielle Townsend
Clarksville,TN
Summary
Compassionate Graduate Student with extensive knowledge of counseling principles and practices. Adept at creating individualized treatment plans and leading group therapy sessions. Committed to creating safe, supportive environment for all participants.
Overview
7
7
years of professional experience
Work History
APS Intake Counselor
State of Tennessee
09.2022 - 09.2023
- Improved client satisfaction by providing thorough intake assessments and identifying appropriate resources.
- Enhanced efficiency of intake process by maintaining accurate records and streamlining documentation procedures.
- Reduced wait times for clients seeking assistance by promptly responding to inquiries and scheduling appointments.
- Increased successful referrals to community resources through comprehensive research and collaboration with local agencies.
- Strengthened relationships with clients by effectively addressing their concerns and providing empathetic support during challenging times.
- Contributed to positive team environment through effective coordination with colleagues on case management tasks.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on industry best practices and attending relevant trainings.
Lead Teacher
Eastpointe Community Schools
08.2021 - 07.2022
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Collaborated with colleagues to design interdisciplinary units of study, fostering a deeper understanding of content across subject areas.
- Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
- Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.
- Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in classroom.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Led team of educators in developing cohesive curricula aligned with state standards, ensuring consistency across grade levels and subject areas.
Medical Receptionist
Helios Psychiatry and Counseling
10.2020 - 07.2021
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining polite and professional demeanor.
Assistant
Barnes & Noble
02.2019 - 10.2020
- Increased efficiency by implementing new processes and providing administrative support to management.
- Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Supported business growth by assisting in marketing campaigns and coordinating events.
- Improved accuracy of financial records with diligent tracking of expenses, budgeting, and invoice processing.
- Maximized staff performance by assisting with training, onboarding, and performance evaluations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Sales Associate/Expeditor
Macy's
11.2016 - 12.2018
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on individual needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for seamless onboarding experience.
Education
Master of Arts - Human Development & Family Studies
Michigan State University
Lansing, MI12.2024
Bachelor of Science - Criminal Justice
Wayne State University
Detroit, MI08.2020
Skills
- Healthcare Management
- Data Entry
- Social Work
- Customer Satisfaction
- Childcare
- Teaching
- Researching
- Criminal Law
Additional Information
- Willing to relocate to:, Authorized to work in the US for any employer
Timeline
APS Intake Counselor
State of Tennessee
09.2022 - 09.2023
Lead Teacher
Eastpointe Community Schools
08.2021 - 07.2022
Medical Receptionist
Helios Psychiatry and Counseling
10.2020 - 07.2021
Assistant
Barnes & Noble
02.2019 - 10.2020
Sales Associate/Expeditor
Macy's
11.2016 - 12.2018
Master of Arts - Human Development & Family Studies
Michigan State University
Bachelor of Science - Criminal Justice
Wayne State University