Danielle Vinson

Fergus Falls,MN

Summary

Versatile Senior Implementation Specialist at WEX Health, adept in project management and client education, significantly improved process efficiencies and client satisfaction. Leveraged strong communication and detail-oriented skills to lead successful team trainings and resolve complex client escalations. Proven track record in fostering collaborative environments and enhancing client experiences.

Overview

years of professional experience

Work History

Senior Implementation Specialist

WEX Health

West Fargo, ND

09.2020 - Current

Led internal training sessions to update teams on new processes and implementation strategies.
Coordinates with internal teams to troubleshoot and resolve client escalations.
Reviews existing processes and identifies areas for improvement.
Engages in client escalations to ensure a successful resolution in a professional manner.
Ensures compliance with all applicable regulations and security policies related to a client's implementation.
Provides technical expertise and guidance to colleagues, clients, and consultants.

Head Start Preschool Teacher

Small Wonders Preschool & Child Care Center

Fargo, ND

04.2005 - 09.2020

Collaborated with colleagues in the development, evaluation, and revision of preschool programs.
Built and strengthened positive relationships with students, parents and teaching staff.
Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.
Created an inviting atmosphere where children felt comfortable expressing themselves.
Developed and implemented innovative, creative, and age-appropriate lesson plans for preschoolers to promote physical, social, and mental development.

Education

Bachelor of Science - Elementary Education

Minnesota State University Moorhead

Moorhead, MN

12-2005

Skills

Project management
Client education
Team player
Detail oriented

Flexible
Strong communicator
Effective multi-tasker
Organized

Timeline