DANIELLE VIVOLO
Coupland,TX
Summary
Experienced cybersecurity specialist with a strong background in threat analysis, network security, and incident response. Collaborates effectively with teams to deliver results and adapt to changing needs. Recognized for robust problem-solving abilities, strategic thinking, and effective communication skills. Demonstrates expertise in maintaining secure environments through comprehensive network security measures and efficient incident response strategies.
Overview
25
25
years of professional experience
4
4
Certifications
1
1
Degree
5
5
years of post-secondary education
Work History
CYBERSECURITY SUPPORT SPECIALIST
Texas Legislative Council
01.2022 - Current
- Creates security-related policies, procedures, and guidelines
- Optimized incident response times by developing and implementing streamlined process for handling security breaches.
- Customized and managed security information and event management (SIEM) systems for real-time threat detection and analysis.
- Respond and investigate phishing email reports from users and correlation alerts on firewall.
- Collaborated with IT teams to integrate security measures into the development and deployment of new applications.
- Conducted security audits to identify vulnerabilities.
- Improved incident response times by developing and maintaining cybersecurity playbooks for common attack scenarios.
SYSTEM ADMINISTRATOR
Texas Legislative Council
01.2018 - 01.2021
- Stand up clusters and virtual machines using Microsoft Tools.
- Creates and performs maintenance for local DNS management
- Patching applications on Test, Dev, and Production servers.
- Monitor and respond to server issues and management using tools such as PRTG.
- Audit servers for mapping shared drives for the purpose of remapping and creating new clusters.
- Lead on PowerShell Scripting project to replace a Backup and Restore Tool, utilizing PowerShell Studio for GUI interface
- Create system backups using Veeam.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
CLIENT SUCCESS AND PROJECT MANAGER
Bar-Z Mobile Development
01.2018 - 12.2018
- Supervise process for development and completion of applications
- Troubleshoot, manage and resolve escalated client issues
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Managed projects from procurement to commission.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
TECHNICAL SERVICES SUPERVISOR
Nortek Security and Control
01.2015 - 01.2018
- Improved technical service efficiency by streamlining processes and implementing new technologies.
- Conducted performance evaluations for team members, providing feedback and recommending appropriate actions for improvement.
- Wrote strategic business plans outlining need for departmental information technology resources.
- Increased customer satisfaction rates by providing timely and effective solutions to technical problems.
- Established clear lines of communication between technicians and clients, fostering trust and enhancing collaboration on projects.
- Organized training sessions for staff members, enabling them to acquire new skills and enhance their professional development.
- Collaborated with other departments to develop cross-functional solutions that improved overall company performance.
- Facilitated knowledge sharing among team members by organizing regular meetings where best practices could be discussed.
- Managed a team of technicians, ensuring they were well-trained in current industry standards and best practices.
- Developed strong relationships with key stakeholders, resulting in increased business opportunities and partnerships.
INSTALLATIONS COORDINATOR
Accelerated Payment Technologies
01.2010 - 12.2010
- Providing operational and administrative support for 10 Installation Technicians
- Coordinated 50 weekly appointments for Technicians and business clients
- Updated and purged client records improving communication and fostering stronger client relationships.
GUEST SERVICES REPRESENTATIVE
Aria Resort and Casino
01.2009 - 12.2009
- Company Overview: world-class resort with 4004 rooms and 1k+ customers checking in weekly
- Offering extensive guest support
- Maintained low compensation rate
- Improved customer satisfaction with a ~96% rating
- Recognized 3 times for Excellent Customer Service
- World-class resort with 4004 rooms and 1k+ customers checking in weekly
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
CUSTOMER ASSISTANT - INTERNET
AT&T
01.2009 - 12.2009
- Providing comprehensive customer service and troubleshooting internet connectivity in an inbound call center
- Handled ~20 calls daily, verified credentials and offered support in compliance with company policy
- Floor Manager for November overseeing 300+ Customer Service Representatives
- Consistently exceeded company goals based on customer satisfaction surveys and providing minimal comps to de-escalate situations
LOGISTICS PLANNER
United States Air Force
01.2003 - 10.2005
- Coordinated activities for 2,000+ personnel in 10 cross-functional departments
- Oversaw annual budget of $4M, conducted cost analysis, identified ways to reduce overall expenses and calculated potential ROI for various operations
- Entered and maintained 7k+ entry database to improve organization
- Revised 30+ support agreements and contract negotiations to ensure compliance
- Awarded for Highest CDC Score in the history of the squadron: 94
- Cross-trained from Cryptologic Language Analyst - Serbocroatian
- Conducted regular audits of existing logistics processes to identify inefficiencies and develop solutions that drove continuous improvement.
- Streamlined vendor management procedures to ensure consistent quality control across all sourced materials.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Master of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT 06.2023 - Current
Bachelor of Science - Web And Multimedia
Westwood College
Denver, CO 05.2008 - 03.2012
Skills
- Incident response
- Attention to detail
- Phishing detection
- SIEM management
- Incident response management
- Security operations center
- Social engineering prevention
- Analytical thinking
- Problem-solving
- Interpersonal communication
Certification
- CompTIA Security+ - CompTIA.
- CompTIA Cybersecurity Analyst (CySA+) - CompTIA.
- CompTIA PenTest+ - CompTIA.
- Certified in CyberSecurity (CC) - ISC2
Accomplishments
- Supervised team of 5 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Master of Science - Cybersecurity And Information Assurance
Western Governors University
06.2023 - Current
CYBERSECURITY SUPPORT SPECIALIST
Texas Legislative Council
01.2022 - Current
SYSTEM ADMINISTRATOR
Texas Legislative Council
01.2018 - 01.2021
CLIENT SUCCESS AND PROJECT MANAGER
Bar-Z Mobile Development
01.2018 - 12.2018
TECHNICAL SERVICES SUPERVISOR
Nortek Security and Control
01.2015 - 01.2018
INSTALLATIONS COORDINATOR
Accelerated Payment Technologies
01.2010 - 12.2010
GUEST SERVICES REPRESENTATIVE
Aria Resort and Casino
01.2009 - 12.2009
CUSTOMER ASSISTANT - INTERNET
AT&T
01.2009 - 12.2009
Bachelor of Science - Web And Multimedia
Westwood College
05.2008 - 03.2012
LOGISTICS PLANNER
United States Air Force
01.2003 - 10.2005
- CompTIA Security+ - CompTIA.
- CompTIA Cybersecurity Analyst (CySA+) - CompTIA.
- CompTIA PenTest+ - CompTIA.
- Certified in CyberSecurity (CC) - ISC2
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