Danielle Walters
Fort Worth,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
United Health Group
08.2022 - Current
- Answered questions regarding a wide range of topics, interpretation of health plan or dental plan benefits, process, and provider network issues
- Focused on providing excellent customer service, be detail-oriented and can demonstrate multi-tasking using multiple computer systems and applications open on the desktop while retrieving information from one to complete fields in another
- Educated and assisted members and providers with inquiries regarding products, policies, claims, complaints
- Checked member/provider updates to service calls more efficiently and effectively.
Team Lead
Wal-Mart
12.2019 - 06.2022
- Lead, train, and support the sales associates in their department
- Track merchandise, sales, and the financial aspects of their department, while also answering customer questions and greeting them
- Prioritize and assign tasks to associates while utilizing effective communication
- Ensuring the departments are up to the standards and expectations of customers.
Assistant Store Manager
Dynamite/Garage
09.2016 - 11.2018
- Assisted customers by providing information; answering questions; obtaining merchandise requests; completing payment transactions
- Prepared daily reports by collecting, analyzing, and summarizing information
- Assisted the Retail Store Manager in planning and implementing strategies to attract customers
- Tracked the progress of weekly, monthly, quarterly, and annual objectives.
Education
Business Management (Operations) - Business Management
SNHU
03.2026
Nursing Candidate -
West Coast University
01.2020
Medical Administration
Dawn Institute
Wilmington, DE01.2011
High School Diploma -
Penn Wood High School
06.1999
Skills
- Team Development
- Relationship Building
- Strong Interpersonal Skills
- Customer Service
- Customer Retention Strategies
- Document and Records Management
- Professional telephone demeanor
- Computer Proficiency
- Money handling abilities
- Active Listening
- Data Entry
- MS Office
- Proofreading
- Complaint Handling
- Conflict Resolution
Timeline
Customer Service Representative
United Health Group
08.2022 - Current
Team Lead
Wal-Mart
12.2019 - 06.2022
Assistant Store Manager
Dynamite/Garage
09.2016 - 11.2018
Business Management (Operations) - Business Management
SNHU
Nursing Candidate -
West Coast University
Medical Administration
Dawn Institute
High School Diploma -
Penn Wood High School