Danielle Ward
Austin,IN
Summary
Self-motivated administrator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
4
4
years of professional experience
Work History
Administrator/Scheduler
New Beginnings Recovery Center
01.2023 - Current
- Handled sensitive information, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Answered phone calls and emails.
- Communicated with other offices to coordinate care
- Scheduling
- Managed spreadsheets and data
Solutions Specialist
Cricket Wireless
04.2021 - 12.2022
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Improved overall progress through working closely with staff members and streamlining processes.
- Provided timely support to clients during post-implementation, ensuring smooth transitions and minimal disruption to operations.
- Increased productivity by collaborating with management to develop process improvements.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Recommended new products and services to customers.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Collaborated with cross-functional teams to troubleshoot issues and provide effective resolutions for clients.
Machine Operator/Warehouse Forklift Operator
Hilex Recycling
10.2019 - 04.2021
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
- Operated machining equipment safely with team of operators.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Replenished materials and supplies as needed to maintain production.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Operated Forklift to move product throughout the warehouse and to move waste product to designated area.
Education
Insurance License - Licensed in Life, Accident, And Health Insurance
Montgomery Insurance
Indianapolis, IN05.2015
Associate of Science - Nursing
Ivy Tech
Columbus, IN05.2012
High School Diploma -
Jennings County High School
North Vernon, IN05.2006
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Administrative Support
- MS Office
- Documentation And Reporting
- Team Building and Leadership
- Office Management
- Data Confidentiality
- Team Collaboration
- Schedule Coordination
- Scheduling
- Goal Setting
- Continuous Improvement
- Supplies Ordering
- Flexible Schedule
- Technical Support
- Multi-Line Phone Systems
- Cross-Functional Collaboration
Timeline
Administrator/Scheduler
New Beginnings Recovery Center
01.2023 - Current
Solutions Specialist
Cricket Wireless
04.2021 - 12.2022
Machine Operator/Warehouse Forklift Operator
Hilex Recycling
10.2019 - 04.2021
Insurance License - Licensed in Life, Accident, And Health Insurance
Montgomery Insurance
Associate of Science - Nursing
Ivy Tech
High School Diploma -
Jennings County High School
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