Mickenzie Trimble
Syracuse,NY
Summary
Dedicated and enthusiastic individual with exceptional organizational skills and a strong work ethic. Background in surgical scheduling, customer service, and data entry has honed keen attention to detail. Seeking a promotional position to contribute to team success and further improve skillset. Recognized for ability to handle multiple projects simultaneously and consistently deliver accurate results.
Overview
8
8
years of professional experience
Work History
Surgical Scheduler and Administrator
Medbest Medical Management
03.2024 - Current
- Providing exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries within SUNY Upstate Medical University Hospital.
- Organized surgical appointments across General, Trauma, ACS, and Burn departments with participation of nine surgeons.
- Arranged surgeries, ensuring alignment with patients' requirements and schedules.
- Managed surgeon preferences, equipment needs, and special requests to ensure optimal preparation for each procedure.
- Communicates through the consistent dissemination of updated surgery schedules to relevant departments.
- Enhanced workflow through strategic problem-solving and schedule optimization.
- Handled essential administrative tasks for the burn unit leader to maintain up-to-date records.
Emergency Medical Technician
NOVA Ambulance
09.2022 - 02.2025
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Advanced patient comfort during transport by employing proper handling techniques and providing emotional support as needed.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Evaluated patient vital signs and status to determine care needs while communicating with patients about pain, comfort, and needs during transportation and preliminary medical care.
Human Resources Assistant
CNY Fertility Center
07.2023 - 03.2024
- Filed paperwork, sorted, and delivered mail, and maintained office organization.
- Screened applicant resumes and coordinated both phone and in-person interviews. Completed upwards of 30 phone screens daily across all positions.
- Processed documentation for employee actions such as new hires, grievance resolutions, and terminations.
- Enhanced employee satisfaction by implementing innovative HR policies and procedures.
Veterinary Receptionist
South Shore Veterinary Hospital
12.2019 - 04.2022
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Improved client retention by providing exceptional customer service to pet owners in person and via phone calls.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
Dental Front Office Coordinator
Aspen Dental
01.2019 - 12.2019
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
- Streamlined dental office operations by implementing effective organizational systems for patient records and financial documentation.
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Increased overall office efficiency with diligent management of daily tasks, including answering phones, filing paperwork, and inventory management.
- Maintained compliance with HIPAA regulations by securely handling sensitive patient information during all aspects of administrative duties.
Cast Member
The Walt Disney Company
01.2018 - 01.2019
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
- Assisted in the smooth operation of attractions by efficiently managing wait times and crowd control.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
Education
Associate of Applied Science - Business Information Management
SUNY Broome
Binghamton05-2027
Skills
- Communication Management
- Administrative Skills
- Surgical Scheduling
- Computer Literacy
- Customer Service
- HIPAA compliance
- Insurance authorizations
Additional Experience
- Loretto Rehab: Certified Nursing Assistant
- The Walt Disney Company: Merchandise Cast Member (Internship)
- Target: Sales Associate / Cashier
Volunteer
- Mattydale Fire Department : Firefighter and EMT (2022-2025)
Timeline
Surgical Scheduler and Administrator
Medbest Medical Management
03.2024 - Current
Human Resources Assistant
CNY Fertility Center
07.2023 - 03.2024
Emergency Medical Technician
NOVA Ambulance
09.2022 - 02.2025
Veterinary Receptionist
South Shore Veterinary Hospital
12.2019 - 04.2022
Dental Front Office Coordinator
Aspen Dental
01.2019 - 12.2019
Cast Member
The Walt Disney Company
01.2018 - 01.2019
Associate of Applied Science - Business Information Management
SUNY Broome