Danielle Warnsley
Fort Wayne,IN
Summary
Assisted in managing organizational acquisitions by applying 25 years of professional experience. Supported employee development initiatives to promote a culture of success and resource availability. Completed training programs to highlight the significance of lifelong learning. Experienced with delivering comprehensive implementation projects from inception to completion. Utilizes strategic planning and stakeholder engagement to ensure seamless execution. Track record of managing cross-functional teams and driving continuous process improvements.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
ICHRA Solutions Consultant
Gravie
(Remote) Fort Wayne, IN
03.2025 - Current
- Spearheaded initiatives with cross-functional teams to develop and execute customized solutions that address client challenges across multiple industries.
- Developed and delivered impactful presentations and demonstrations aimed at illustrating benefits of proposed solutions to prospective clients.
- Created and implemented training programs to educate customers on effective use and maintenance of ICHRA products.
- Developed detailed ICHRA analysis aimed at clarifying contributions and enhancing plan comparison processes for employers and brokers.
- Provided comprehensive education to sales members, brokers, and employers to ensure compliance with ICHRA regulations.
- Utilized CRM systems to track client interactions and maintain accurate records.
- Drafted integration plans to ease assimilation of products into customers' business infrastructure.
Manager of Implementations
ThrivePass
(Remote) Fort Wayne, IN
04.2024 - 02.2025
- Analyzed stakeholder input to formulate targeted strategies for effective execution of diverse implementation projects.
- Developed and implemented streamlined onboarding workflows, enhancing customer experience and satisfaction during the implementation process.
- Cultivated and maintained vendor relationships while negotiating contracts aimed at optimizing project results and improving service delivery.
- Spearheaded vendor and partner contract negotiations, resulting in cost-effective solutions that do not compromise on quality.
- Analyzed project developments and delivered detailed progress reports to senior management.
- Implemented a milestone monitoring system to facilitate informed resource allocation decisions.
- Fostered strong partnerships with clients, prioritizing transparent communication and timely information sharing.
- Facilitated coordination with sales teams to produce accurate proposals that addressed client needs and specifications.
- Coordinated transition efforts post-implementation, ensuring clients experienced uninterrupted daily operations.
- Managed comprehensive technical upgrade initiatives, ensuring effective collaboration with consultants and developers for successful client integrations.
Senior Implementation Manager
CVS Health, Aetna, Millenium Trust Company
(Remote) Fort Wayne, IN
10.2016 - 09.2023
- Evaluated data trends to drive informed decision-making and enhance resource allocation.
- Cultivated stakeholder relationships to enhance communication and ensure project transparency during implementations.
- Guided junior team members in best practices for implementation management and process improvement.
- Oversaw multiple concurrent implementations with minimal supervision, showcasing exceptional organizational skills and adaptability.
- Formulated comprehensive project plans to optimize service delivery and elevate client satisfaction across various financial products.
- Championed internal process enhancements to optimize turnaround times for deliverables while maintaining high quality standards.
- Directed cross-functional teams in executing large-scale health initiatives to optimize operational efficiency.
- Formulated strategic project plans that aligned resources with organizational objectives to ensure successful outcomes.
- Developed and implemented project plans to ensure alignment with organizational objectives and stakeholder expectations.
- Optimized processes through implementation of technology solutions to enhance service delivery.
- Orchestrated training sessions to empower teams with essential tools and knowledge for effective project execution.
Call Center Supervisor
PayFlex, Aetna
Fort Wayne, IN
09.2015 - 10.2016
- Managed call center team operations to uphold high-quality service delivery and customer satisfaction.
- Developed and delivered comprehensive training programs to enhance new staff proficiency in customer service protocols and system navigation.
- Designed scheduling frameworks aimed at optimizing workforce allocation and minimizing wait times.
- Implemented comprehensive training programs aimed at improving employee performance and optimizing customer service capabilities.
- Monitored call metrics to pinpoint trends aimed at improving response times and service quality.
- Directed escalation processes to facilitate timely resolution of urgent issues, reinforcing commitment to client satisfaction.
Customer Service Representative
PayFlex
Fort Wayne, IN
10.2013 - 09.2015
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Assisted customers in navigating online accounts and resolving billing inquiries efficiently.
- Processed and documented customer interactions using CRM software to ensure accurate records.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
- Trained new hires on customer service protocols and company policies to foster consistent service quality.
Soldier
US Army
Fort Jackson, SC
02.2009 - 06.2012
- Executed tactical training exercises to elevate team performance and foster cohesion.
- Facilitated collaboration among diverse teams to achieve mission objectives in challenging environments.
- Established and enforced safety protocols to enhance risk management during training and operations.
- Guided junior soldiers in skill development and professional growth initiatives within the unit.
- Fostered morale among fellow soldiers by employing active listening, empathy, and encouragement during challenging situations.
- Demonstrated unwavering professionalism while representing US military both on and off duty.
- Employed critical thinking skills to resolve complex issues in high-pressure, dynamic environments.
Education
MBA - Human Resources Management/Personnel Administration
Indiana Institute of Technology
Fort Wayne, IN05-2023
Bachelor of Science - Human Resources Management/Personnel Administration
Indiana Institute of Technology
Fort Wayne, IN05-2019
Bachelor of Science - Criminal Justice/Police Science
Indiana Institute of Technology
Fort Wayne, IN05-2017
Associate of Science - AS - Legal Assistant
Ivy Tech Community College
Fort Wayne, IN12-2005
Skills
- Sales support
- Business analysis
- Product evangelism
- Technical requirement design
- Training curriculum design
- Proposal development
- Customer needs assessment
- Customer relationship management (CRM)
- Creative solutions
- Stakeholder management
- Salesforce CRM experience
- Teamwork
- Time management
- Cross-functional team leadership
- Active listening
- Adaptability and flexibility
Timeline
ICHRA Solutions Consultant
Gravie
03.2025 - Current
Manager of Implementations
ThrivePass
04.2024 - 02.2025
Senior Implementation Manager
CVS Health, Aetna, Millenium Trust Company
10.2016 - 09.2023
Call Center Supervisor
PayFlex, Aetna
09.2015 - 10.2016
Customer Service Representative
PayFlex
10.2013 - 09.2015
Soldier
US Army
02.2009 - 06.2012
MBA - Human Resources Management/Personnel Administration
Indiana Institute of Technology
Bachelor of Science - Human Resources Management/Personnel Administration
Indiana Institute of Technology
Bachelor of Science - Criminal Justice/Police Science
Indiana Institute of Technology
Associate of Science - AS - Legal Assistant
Ivy Tech Community College
Certification
Purpose Driven Leadership Certificate - Ross School of Business