Daneille Warren
Dillwyn,VA
Summary
Seasoned Manager with a proven track record, excelling in customer satisfaction and POS system operation. Demonstrated ability to enhance team collaboration and resolve customer complaints efficiently, ensuring operational excellence. Skilled in inventory control and fostering positive guest relations, significantly contributing to workplace harmony and service quality.
Overview
19
19
years of professional experience
Work History
Manager
Reid Super-Save Markjet
12.2021 - 04.2024
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Operated cash register or POS system to receive payment by cash, check, and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new ream members in cash register operations, stock procedures, and customer service.
- Received, checked-in, and stocked merchandise throughout the store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Manager
Crisp
01.2019 - 01.2020
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Resolved and investigated complaints regarding service, food quality, and accomodations.
- Assisted with kitchen preparation during peak times as needed.
- Operated POS system to receive payment by cash and credit cared.
- Monitored inventory and requisitioned low-stock items.
Manager
Bianchi's Italian
04.2005 - 10.2018
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained workers in food p[reparation, money handling, and cleaning roles to facilitate restaurant operations.
- Enforced sanitary practices for food handling , general cleanliness, and maintenance of dining and kitchen areas.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Assisted with kitchen preparation during peak times as needed.
- Gathered customer requirements and worked with catering team in implementing specifications.
- Prepared cocktails from bar recipes and served wine, draft, and bottled beer.
- Managed bar area, cocktail design and menu and handled inventory, regulation, compliance, and customer relations.
Education
Bachelor of Arts - History
University of Arizona
Tucson, AZ05.2007
Skills
- Reliability and punctuality
- Patience and composure
- Customer Complaint Resolution
- Cash Management
- POS System Operation
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Inventory control and record keeping
- Adaptable
- Customer Satisfaction
Timeline
Manager
Reid Super-Save Markjet
12.2021 - 04.2024
Manager
Crisp
01.2019 - 01.2020
Manager
Bianchi's Italian
04.2005 - 10.2018
Bachelor of Arts - History
University of Arizona
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