Joanna Velazquez
Atlanta,GA
Summary
Proven Manager at Bambinelli's Italian Restaurant, adept in team leadership and customer service, significantly enhancing customer satisfaction and employee productivity. Skilled in emergency response and problem-solving, ensuring safety and high-quality service. Demonstrates exceptional verbal communication and decision-making abilities, contributing to a positive and efficient work environment.
Overview
7
7
years of professional experience
Work History
Manager
Bambinelli's Italian Rstrnt
Roswell, GA
10.2023 - 11.2024
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Party Host
Tiny Town Play Lounge
Norcross, GA
02.2023 - 09.2023
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Supervised children's activities, maintaining happiness, safety and well-being.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
Babysitter
Myself
Norcross, GA
05.2018 - 07.2022
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands, and share by leading by example.
Education
Paul Duke STEM High School
Peachtree Corners, GA05.2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Goal setting
- Emergency response
- Clear communication
- Patience and empathy
- Leadership qualities
- Safety awareness
- Parent communication
- Problem-solving
- Strong work ethic
- Reliability
- Dependability
- Reliability and punctuality
- Child supervision
- Toddler care experience
- Childcare
- Active listening
- School-age children experience
- Playing puzzles and games
- Reading and storytelling
- Creative play ideas
- Child safety expertise
- Behavior management
- Behavior monitoring
- Infant care experience
- Licensed driver
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Bambinelli's Italian Rstrnt
10.2023 - 11.2024
Party Host
Tiny Town Play Lounge
02.2023 - 09.2023
Babysitter
Myself
05.2018 - 07.2022
Paul Duke STEM High School