Danielle Way

• Greeting customers and ascertaining what each customer wants or needs.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Answer questions regarding the store and its merchandise.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
• Researched genetics, nutrition, growth and reproduction of dogs, cats, small animals, and reptiles.
• Studied nutritional requirements of animals and nutritive values of animal feed materials.
• Onboarded new employees with training and new hire documentation.
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.

• Resolved customer complaints and maintained clean and tidy checkout area.
• Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Handled approximately daily credit and cash transactions for customers with accuracy and speed.

When I stopped being a groomer at PetSense, I began working at Plum Pucci grooming salon and was still working as a Customer Service Cashier at PetSense simultaneously.

• Trimmed nails using clippers and grinders.
• Bathed dogs and cats to remove fleas, ticks and other skin parasites.
• Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
• Dematted dogs and trimmed hair in ears and between paw pads.
• Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
• Provided specialty breed clips for Poodles, Schnauzers, Yorkshire Terriers, West Highland Terriers, Maltese's, Shih Tzus, Havaneses, etc.
• Kept cages, kennels, play yards and grooming areas neat and clean.
• Managed facility laundry, cleaning and restocking.
• Monitored animals for behavioral problems and signs of health issues.

I was a cross-trained employee and was working as a Customer Service Cashier and a Professional Dog Groomer simultaneously.

• Trimmed nails using clippers and grinders.
• Bathed dogs and cats to remove fleas, ticks and other skin parasites.
• Removed undercoat buildup and conducted de-shedding on double-coated animals such as Huskys and Malamutes.
• Dematted dogs and trimmed hair in ears and between paw pads.
• Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
• Provided specialty breed clips for Poodles, Schnauzers, Yorkshire Terriers, West Highland Terriers, Maltese's, Shih Tzus, Havaneses, etc.
• Kept cages, kennels, play yards and grooming areas neat and clean.
• Managed facility laundry, cleaning and restocking.
• Monitored animals for behavioral problems and signs of health issues.