DANIELLE WESTMAN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Support-Senior Specialist
Union Bank & Trust
09.2021 - Current
- Responsible for coordinating and maintaining the customer support Fraud Alert Team Calendar
- Training customer support team members in participating in the Fraud Team
- Assist UBT employees with their inquiries in all queues
- Responsible for assisting customers in 5 phone queues including Credit Cards, Debit Cards, UBTgo and Business support as well as maintaining appropriate knowledge of products, promotions, and technical support skills necessary for the assigned queue
- Responsible for answering and completing tasks for our Business Support Service desk
- Customer support committee for planning department food days and birthday cards
- Assisted in training new employees with our payment software FTNI and online banking UBTgo
- Maintaining/updating training materials and PowerPoints.
Customer Support Specialist
Union Bank & Trust
02.2018 - 09.2021
- Educates and assist customers with account inquiries, product, and service-related issues over the phone, through online chat, email, and Secure Message Center
- Assist UBT employees with their inquiries in all queues
- Responsible for assisting customers in 3 phone queues including Customer Support, Credit Card and UBTgo as well as maintaining appropriate knowledge of products, promotions, and technical support skills necessary for the assigned queue
- Participate in outbound projects to include online follow up and fraud alerts; additional outbound projects as needed
- Maintained awareness of security and regulatory guidelines to remain in compliance as part of daily duties and adhere to relevant policies and procedures.
Education
Associate of Applied Science-Office Professional -
Southeast Community College
Lincoln, Nebraska03.2014
Skills
- Hardworking
- Patient
- Complaint Handling
- Technical Troubleshooting
- Account updating
- Dispute Resolution
- Follow-up skills
Accomplishments
UBT Customer Support Service Champion 2023
Timeline
Customer Support-Senior Specialist
Union Bank & Trust
09.2021 - Current
Customer Support Specialist
Union Bank & Trust
02.2018 - 09.2021
Associate of Applied Science-Office Professional -
Southeast Community College