Danielle White

• Coordinated communication between providers, patients, payers, and other departments as needed.
• Researched patient eligibility, coverage information, and benefit levels.
• Provided customer service to internal and external customers related to authorization requests.
• Reviewed authorization requests for accuracy and completeness.
• Processed prior authorization requests in accordance with department guidelines for radiology/cardiology imaging.
• Entered data into electronic medical record system accurately and efficiently.

Prior to being promoted to Sr. Authorization Specialist, I was hired at UPMC as a Patient Service Representative for 4 years. Those daily tasks consisted of:

• Sorting and distributing incoming mail daily.
• Ensuring all necessary paperwork was completed prior to patient visits.
• Assisting with scheduling follow-up appointments according to provider availability.
• Scanning documents into electronic health record system as needed.
• Answering incoming calls in a professional manner.
• Verifying insurance information, collecting payments, and scheduling appointments.

• Greeted customers and provided information about tanning services.
• Educated customers on proper use of equipment and safety procedures for tanning beds.
• Responded quickly to phone inquiries regarding product availability or pricing information.
• Explained the benefits of using different types of tanning beds and lotions.
• Maintained a clean and organized salon.

• Greeted customers and answered any questions they had about the store's products and services.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Learned roles of other departments to provide coverage and keep store operational.