Danielle Williams
Hattiesburg,MS
Summary
Adept at navigating complex insurance landscapes, I enhanced referral processes at Hattiesburg G.i. Associates, ensuring efficient patient support and authorization management. My expertise in Google Suite and exceptional follow-up skills contributed to streamlining billing systems at Forrest General Hospital, demonstrating a commitment to accuracy and customer satisfaction.
Overview
27
27
years of professional experience
Work History
Referral Specialist
Hattiesburg G.i. Associates
Hattiesburg, MS
10.2016 - Current
- Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
- Processed incoming referral requests for medical services and submitted them to the appropriate insurance companies for authorization.
- Communicated regularly with referring physicians, nurses, case managers, social workers, and other healthcare professionals regarding referral processes and requirements.
- Gathered and verified insurance requirements to meet payer requirements.
- Liaised with healthcare facility personnel, insurance representatives, physicians and vendors for smooth communication.
Insurance Spec/Receptionist
Hattiesburg Clinic
Hattiesburg, MS
01.2003 - 10.2016
- Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
- Provided guidance to customers regarding available insurance plans and their benefits and limitations.
- Identified areas of potential fraud or abuse in claims processing activities.
- Analyzed financial statements to determine appropriate levels of coverage for clients.
- Facilitated dispute resolution between customers and insurance providers when necessary.
- Coordinated with other departments within the organization regarding issues related to policy administration.
Billing and Payment
Forrest General Hospital
Hattiesburg, MS
01.1998 - 01.2003
- Assisted with troubleshooting problems related to billing and payment systems.
- Maintained accounts payable and receivable, ensuring timely billing and payment processing.
- Discussed billing and payment cycle to distribute payment applications and lien releases.
- Managed client accounts, including billing and payment processes.
- Provided customer support and assistance to clients related to billing and payment issues.
- Analyzed customer accounts and identified discrepancies in billing or payments to resolve disputes promptly.
Education
High School Diploma -
Hattiesburg High
Hattiesburg, MS05-1997
Skills
- Google suite proficiency
- Appointment scheduling
- Appointment reminders
- Insurance verification
- Pre-authorizations
- Follow-up skills
Timeline
Referral Specialist
Hattiesburg G.i. Associates
10.2016 - Current
Insurance Spec/Receptionist
Hattiesburg Clinic
01.2003 - 10.2016
Billing and Payment
Forrest General Hospital
01.1998 - 01.2003
High School Diploma -
Hattiesburg High