Danielle Williams
Ottumwa,IA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Social Media (Paid) Intern
Pink Butterfly Press LLC.
Ottumwa, IA
05.2024 - Current
- Provided administrative support by completing data entry tasks and organizing documents.
- Organized client meetings to provide project updates and develop new marketing ideas.
- Utilized Twitter and Facebook to promote products, services, and content.
- Assisted in creating marketing materials, such as emails, newsletters, and website copy.
- Created videos and other advertisements for promotions on various social media platforms for both authors and the company.
Barista
Multiple Starbucks Locations
06.2019 - 05.2024
- Checked brewing equipment for proper functionality.
- Monitored inventory levels of supplies and restocked when necessary.
- Washed and cleaned coffee maker, french press, and espresso machine to remove mineral and hard water deposits.
- Ordered and received supplies to restock beverage items.
- Described menu items to customers and suggested products based on stated preferences.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Demonstrated techniques for using multiple beverage machines with new team members.
Customer Service Representative
Arise Platform
Remote, IA
10.2020 - 08.2023
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Answered inbound calls, chats, and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Improved product knowledge continuously to provide optimal service and achieve sales quotas.
- Provided excellent customer service to resolve customer complaints promptly.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Enhanced productivity and customer service levels by anticipating each customer's needs, and delivering outstanding support.
Education
Certification
Social Media Marketing Certificate
(Coursera) Northwestern Univesity03-2025
High School Diploma -
Penn Foster High School
Scranton, PA06-2019
Some College (No Degree) - Biology/English
William Penn University
Oskaloosa, IASkills
- Microsoft Office expertise
- Administrative support
- Sales experience
- Fast learner
- Tech-Savvy
- Telephone etiquette
- Social media
- Dependable and reliable
- Problem-solving
- Multitasking and organization
- Active listening
- Relationship building
- Teamwork and collaboration
- Trust building
- Cultural awareness
- Critical thinking
- Call center experience
Timeline
Social Media (Paid) Intern
Pink Butterfly Press LLC.
05.2024 - Current
Customer Service Representative
Arise Platform
10.2020 - 08.2023
Barista
Multiple Starbucks Locations
06.2019 - 05.2024
Certification
Social Media Marketing Certificate
High School Diploma -
Penn Foster High School
Some College (No Degree) - Biology/English
William Penn University
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