Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Danielle Williams

Douglassville,PA

Summary

Accomplished retail management professional with a proven track record at Forever 21, enhancing customer satisfaction and exceeding sales goals through expert leadership and problem-solving skills. Spearheaded initiatives that significantly improved operational efficiency and team performance. Skilled in KPI reporting and customer service, adept at driving profitability and store success.

Overview

13
13
years of professional experience

Work History

Store Manager

Forever 21
01.2020 - Current
  • Oversee daily operations
  • Provide a quick response to customer inquires in an appropriate and efficient manner
  • Leads and manages the store to drive selling, customer experiences, and profitability
  • Trains and develops team
  • Utilize strong decision -making skills and discretion to establish business objectives and strategies
  • Plans schedule and manages payroll
  • Serve as a customer service leader by analyzing customer service data in order to plan and strategize appropriately
  • Oversees and maximizes store volume and profit in accordance with store/ company goals
  • KPI metrics
  • Administers plans of action for entire team
  • Oversees all parts of the store by customer experience, customer satisfaction, sales management, operational and personnel functions
  • Developed and implemented strategies to deter theft and ensure compliance with safety protocols.

Customer Service / Front End Cashier

Bed Bath and Beyond
07.2012 - 06.2013
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.

Visual Merchandising Manager

Forever 21
04.2017 - 01.2020
  • Sets the visual presentation of the store through merchandising, floorset planning and execution, replenishment
  • Creates an exciting store ambiance to drive customer satisfaction
  • Analyze field merchandise reports
  • Make necessary adjustments based on store size and inventory levels
  • Contributes in the visual expectation and education of coaching store associates
  • Marketing
  • Tells a story to the customer by the representation of visual display

Operations Manager

Forever 21
04.2015 - 04.2017
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Lead

Forever 21
04.2014 - 04.2015
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Education

Court Reporting

Bryan University
Tempe, AZ

Highschool Diploma -

Souderton Area Highschool
Souderton, PA
2011

Skills

  • Customer service
  • Problem-solving
  • Sales strategy
  • Multitasking and organization
  • Retail management
  • Leadership development
  • KPI reporting

Timeline

Store Manager

Forever 21
01.2020 - Current

Visual Merchandising Manager

Forever 21
04.2017 - 01.2020

Operations Manager

Forever 21
04.2015 - 04.2017

Lead

Forever 21
04.2014 - 04.2015

Customer Service / Front End Cashier

Bed Bath and Beyond
07.2012 - 06.2013

Court Reporting

Bryan University

Highschool Diploma -

Souderton Area Highschool

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Danielle Williams