Danielle Wise
Marcellus,MI
Summary
Dynamic retail professional with proven expertise in team leadership and customer relations. Skilled in problem-solving and retail inventory management, I successfully enhanced customer satisfaction and optimized store operations. Recognized for implementing effective merchandising strategies that drove sales growth and fostered a collaborative work environment.
Overview
17
17
years of professional experience
Work History
Remodel Associate
Walmart
Portage
01.2026 - Current
- Assisted in executing remodeling projects, ensuring adherence to safety protocols and quality standards.
- Collaborated with team members to efficiently complete tasks within project timelines.
- Operated tools and equipment for remodeling tasks, maintaining a clean and organized work environment.
- Learned and applied new techniques to enhance remodeling processes and improve efficiency.
- Contributed to maintaining inventory accuracy by assisting in stock management and organization.
- Improved customer satisfaction by ensuring a clean and organized work area throughout the remodeling process.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during remodel projects.
- Assisted in post-remodel cleanup efforts, leaving the store in pristine condition and ready for business operations to resume seamlessly.
- Provided exceptional customer service while working in an active retail setting during ongoing remodels, addressing questions or concerns promptly and professionally.
- Contributed to a positive work environment by offering support and assistance to fellow team members as needed.
- Followed instructions and safety protocols to prevent accidents and injuries.
Store Manager
Dollar General
Three Rivers, MI
12.2020 - 12.2025
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock availability and reducing out-of-stock incidents.
- Trained and mentored staff, fostering a collaborative team environment focused on customer service excellence.
- Implemented promotional displays to enhance product visibility and drive sales growth.
- Conducted regular performance evaluations, providing constructive feedback to improve employee productivity.
- Established strong community relationships, enhancing brand reputation and driving foot traffic to the store.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Seasonal Department Manager
Walmart
Three Rivers, MI
10.2008 - 12.2020
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Led team in implementing merchandising strategies to enhance product visibility and sales.
- Trained and mentored staff on customer service best practices, improving team performance.
- Managed inventory levels to optimize stock availability while minimizing waste.
- Coordinated cross-departmental initiatives, streamlining processes for enhanced operational efficiency.
- Established clear performance expectations for staff members which led to increased accountability.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Negotiated with suppliers to secure cost-effective purchasing agreements, impacting bottom line positively.
- Led cross-functional teams in high-priority projects, ensuring successful outcomes within tight deadlines.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Established team priorities, maintained schedules and monitored performance.
Education
Associate of Applied Science - Kindergarten And Preschool Education
Southwestern Michigan College
Dowagiac, MI06-2000
Skills
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Store merchandising
- Retail inventory management
- Employee training
- POS systems
- Team building and leadership
- Leadership development
- Sales expertise
- Sales strategies
Timeline
Remodel Associate
Walmart
01.2026 - Current
Store Manager
Dollar General
12.2020 - 12.2025
Seasonal Department Manager
Walmart
10.2008 - 12.2020
Associate of Applied Science - Kindergarten And Preschool Education
Southwestern Michigan College