Danielle Wood
Liberty Lake,WA
Summary
Highly motivated and driven individual seeking a full-time position that offers professional challenges utilizing my interpersonal skills, time management and problem-solving skills. 12 years customer service experience including four years in a branch where I was an SR, Vault Teller and a Lender.
Overview
12
12
years of professional experience
Work History
FINANCIAL SERVICE REPRESENTATIVE II
NUMERICA CREDIT UNION
09.2021 - Current
- This role has helped me explore financial possibilities with members by identifying issues and finding solutions
- Directly involved with retail lending and referrals to internal partners
- Communicated insight from team members to management to better the performance of the overall branch.
- Deepened member relationships substantially
- Certified mentor since December 2022 and have helped with mentoring in my branch prior, as a result of COVID
- Contributed to team sales goals by upselling products and services to customers
- Managed time efficiently in order to complete all tasks within deadlines
SERVICE REPRESENTATIVE
NUMERICA CREDIT UNION
03.2020 - 09.2021
- The Service Representative position taught me the basics of sales and provided me the opportunity to get hands on experience in cash handling
- This role provided me some great opportunities to sharpen my member service skills
- Communicated to Management regarding strengths and weaknesses of the branch to better improve member service
- After approximately 6 months I took on the role of Vault Teller for almost two years where I managed the cash flow for the branch
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
MANAGER
DUTCH BROS COFFEE
01.2018 - 01.2020
- Gained an array of skills managing my own stand for two years
- Handled many areas of operation such as daily deposits, inventory, payroll, training, hiring, terminating, and employee reviews
- Sharpened my communication skills with employees and peers
- Created and managed project plans, timelines and budgets
- Conducted regular reviews of operations and identified areas for improvement
BROISTA
DUTCH BROS COFFEE
04.2015 - 01.2018
- At Dutch Bros, I built very strong relationships with regulars and new customers by providing friendly, personalized service
- Demonstrated strong organizational skills when stocking inventory and prepping ingredients for drinks
SANDWICH ARTIST
SUBWAY
06.2012 - 04.2015
- At Subway I began my career in customer service while also building a strong work ethic
- Promoted to Assistant Manager where my responsibilities included completing weekly inventory and being involved with hiring employees
Education
HIGH SCHOOL DIPLOMA -
SHADLE PARK HIGH SCHOOL
ASSOCIATE IN ARTS (A.A.) -
SPOKANE FALLS COMMUNITY COLLEGE
06.2016
Skills
- Member Relationships
- Knowledgeable
- Accuracy
- Exceptional Organizational Skills
- Technical Troubleshooting
- Excellent Communication
References
- Brian Norris, Wealth Advisor, bjnorris63@gmail.com
- Cathy Williamson, Commercial Services Operations Manager, CTP, AVP, tablesalt2@yahoo.com
Timeline
FINANCIAL SERVICE REPRESENTATIVE II
NUMERICA CREDIT UNION
09.2021 - Current
SERVICE REPRESENTATIVE
NUMERICA CREDIT UNION
03.2020 - 09.2021
MANAGER
DUTCH BROS COFFEE
01.2018 - 01.2020
BROISTA
DUTCH BROS COFFEE
04.2015 - 01.2018
SANDWICH ARTIST
SUBWAY
06.2012 - 04.2015
HIGH SCHOOL DIPLOMA -
SHADLE PARK HIGH SCHOOL
ASSOCIATE IN ARTS (A.A.) -
SPOKANE FALLS COMMUNITY COLLEGE