Nadine Shapiro Freet
Members 1st Federal CU
Etters,PA
41
years of professional experience
Dynamic branch manager with over 25 years of experience in operations management and member relationship building. Skilled in training and mentoring teams to foster a culture of continuous improvement and exceeding member expectations.
Work History
Branch Manager II
25 Years 2 Months- Led branch operations, ensuring compliance with regulatory requirements and internal policies.
- Developed and implemented strategic plans to enhance member engagement and service delivery.
- Trained and mentored staff, fostering a culture of continuous improvement and professional development.
- Analyzed performance metrics to identify trends and drive operational efficiencies within the branch.
- Responsible for both consumer member and business member satisfaction
Branch Manager I
2 Years 2 Months- Led operational strategies to enhance branch performance and member satisfaction.
- Directed team in daily operations, ensuring compliance with federal regulations and organizational policies.
- Developed training programs for staff, improving service delivery and member engagement.
- Analyzed financial reports to identify growth opportunities and mitigate risks within the branch.
- Provided basic business development within the general vacinity of the branch
Assistant Branch Manager II
8 Years 5 Months- Led daily operations, ensuring compliance with credit union policies and regulations.
- Managed staff performance, providing coaching and mentoring to enhance team productivity.
- Developed and implemented branch strategies to improve member engagement and satisfaction.
- Oversaw financial transactions, ensuring accuracy and adherence to internal controls.
Head Teller
1 Year 7 Months- Supervised team of tellers, ensuring adherence to operational procedures and regulatory compliance.
- Trained and mentored staff on customer service techniques and banking products.
- Streamlined cash handling processes, improving transaction accuracy and efficiency.
- Conducted regular audits of teller drawers to maintain accountability and minimize discrepancies.
Loan Writer
2 Years- Developed engaging content for digital platforms, enhancing member communication and outreach strategies.
- Collaborated with cross-functional teams to create informative articles aligned with organizational goals.
- Edited and proofread materials for clarity, consistency, and adherence to brand guidelines.
- Researched industry trends to inform writing direction and support content relevance in financial services.
- Ensured compliance with all loan documentation
Teller
1 Year 4 Months- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted members with account inquiries and resolved issues to enhance customer satisfaction.
- Trained new staff on operational procedures and best practices to maintain workflow consistency.
- Managed cash drawer, balancing daily transactions to minimize discrepancies and maintain accuracy.
Education
Skills
Branch operations management
Member service
Member relationships
Excellent time management skills
Effective volunteerism within my business market
Timeline
Branch Manager II
Members 1st Federal CU
07.2001 - CurrentRead More
Branch Manager I
Members 1st Federal CU
05.1999 - 07.2001Read More
Assistant Branch Manager II
Members 1st Federal CU
12.1990 - 05.1999Read More
Head Teller
Members 1st FCU
05.1989 - 12.1990Read More
Loan Writer
Members 1st Federal CU
05.1987 - 05.1989Read More
Teller
Members 1st Federal CU
01.1986 - 05.1987Read More
Shippensburg State College
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