Summary
Overview
Work History
Education
Skills
Community involvement
Timeline
Generic

Stephanie Walpole

South Whitley,IN

Summary

Motivated leader to drive team performance and achieve branch goals. Highly skilled in ensuring customer satisfaction and loyalty. Sales expert who enjoys the leadership role and leads by example. Proven ability to drive revenue growth and enhance client relationships. Strong focus on team collaboration and achieving results. Known for adaptability, strategic planning, and effective communication. .

Overview

16
16
years of professional experience

Work History

Branch Manager II

STAR Financial Bank
01.2023 - Current
  • Building a great team of positivity, motivation, and success.
  • Maintain friendly and professional customer interactions and building honest, trustworthy relationships.
  • Oversee daily operations- learning log, exception report, audit logs.
  • Strengthened relationships with key clients, securing long-term relationships and driving revenue growth to our scorecard.
  • Evaluate employee performance regularly through one on one's and team meetings ensuring they know the continuous changes within banking and STAR and encouraging them to do continuous education.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

Branch Manager I

STAR Financial Bank
08.2018 - 01.2023
  • create a schedule for my staff for the week.
  • Strengthened relationships with key clients, securing long-term partnerships and driving growth to our scorecard
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Bring positivity to the team leading by example

Branch Manager Trainee

STAR Financial Bank
10.2017 - 08.2018
  • Adjusted to working along the side of my bankers to being able to mentor them.
  • Shadowed my branch manager on a daily to learn all the in's and out's of becoming a great leader.
  • Expanded branch revenue through strategic marketing efforts and targeted sales initiatives.
  • continued to build relationships with customers to figure out their needs to gain sales towards our branch goals and scorecard

Personal Banker

STAR Financial Bank
09.2012 - 10.2017
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Answered customer questions and explained available services such as deposit accounts, loans, and CD's.

Personal Banker

Tower Bank
02.2012 - 09.2012

Vault Teller

Chase Bank
09.2008 - 02.2012

Education

Business

IPFW
Fort Wayne IN

High School Diploma -

Eastbrook High School
Marion, IN
05-2003

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills
  • Positive leadership
  • Coaching and mentoring
  • Relationship building and management
  • Excellent work ethic

Community involvement

I am on the board for a non-profit called One Community.  One Community is based out of South Whitley, IN.  One Community was founded in 2014 to create an opportunity for building strong relationships within the senior community. They provide meals for the seniors every Tuesday- dine in and to go.  Since then, they have expanded to impact all age groups. They are involved in mentoring at the school, and providing meals and activities in the summer time.  Their focus is on bridging generational gaps and bringing the community together while providing resources to their neighbors in need.  I am very proud to be apart of this group, especially being in the small town I live in.

Timeline

Branch Manager II

STAR Financial Bank
01.2023 - Current

Branch Manager I

STAR Financial Bank
08.2018 - 01.2023

Branch Manager Trainee

STAR Financial Bank
10.2017 - 08.2018

Personal Banker

STAR Financial Bank
09.2012 - 10.2017

Personal Banker

Tower Bank
02.2012 - 09.2012

Vault Teller

Chase Bank
09.2008 - 02.2012

Business

IPFW

High School Diploma -

Eastbrook High School
Stephanie Walpole