KELLY GUTIERREZ
Mays Landing,NJ
Summary
Seasoned Branch Manager with background in steering operations and driving growth. Leveraged leadership skills to enhance team performance, customer satisfaction, and bottom-line results in previous roles. I am licensed in NJ State for Department of Banking and Insurance with years of claim processing experience. Possess strong strategic planning and problem-solving abilities, coupled with proficiency in customer relationship management, sales strategy implementation, and staff development. Successfully boosted branch productivity by optimizing processes and cultivating high-performing teams. Over my 15 yrs with Mariner Finance I have hired, trained and promoted 12 employees to the Branch Manager position. I have also covered the Assistant Vice President position numerous times successfully which has created strong relationship with the managers in the region.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Branch Manager II
Mariner Finance
07.2009 - Current
- Provided guidance and support to team members regarding problem resolution and customer service issues
- NJ State Department of Banking and Insurance License
- 15 years in life, accident and health and unemployment isurance claims processing
- Top trainer in the district with the most promoted employees in the region
- Reviewed loan applications to ensure accuracy and compliance with regulations
- Implemented internal control procedures to minimize risk exposure and maximize profitability
- Developed strategies to increase customer satisfaction and loyalty
- Conducted regular performance reviews for all employees in the branch
- Ensured compliance with established policies, procedures and regulations governing banking operations
- Organized professional development programs for employees at all levels of the organization
- Facilitated weekly meetings with staff members to discuss progress on current initiatives
- Managed staff scheduling, hiring and training processes
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities
- Identified opportunities for process improvement initiatives within the branch
- Resolved escalated customer complaints in a timely manner
- Established strong working relationships with external partners such as vendors and suppliers
- Assisted other branches when needed during peak periods or special projects
- Managed and inspired team members to perform to full potential, driving branch profitability
Branch Manager
Wells Fargo
01.1999 - 07.2009
Education
Associate of Arts - Liberal Arts And General Studies
05.2000
Skills
- Sales Development
- Employee Development
- Branch Operations Management
- Coaching and Mentoring
- Excels in team leadership
- Work Prioritization
- Customer Service
- Account analysis expertise
- Relationship building and management
- Business development expertise
- Interviewing and Hiring
- Performance Reviews
- Business Development
- Team Supervision
- Conflict Resolution
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Coaching and mentoring
- Team supervision
- Relationship management
- Employee development
- Staff management
- Operations management
- Staff supervision
- Training and development
- Sales management
- Staff training
- Staff development
- Staff recruitment
- Interviewing and hiring
- Client acquisition
- Banking
- Public speaking
- Performance reviews
- Marketing
- Loans
- Collections
- Human resources
Accomplishments
- Presidents Club 2021
- Women's Leadership Council member 2024
Certification
- Department Of Banking and Insurance
2021 Presidents Club Award
Top producing branch in 2021
Timeline
Branch Manager II - Mariner Finance
07.2009 - Current
Branch Manager - Wells Fargo
01.1999 - 07.2009
CUMBERLAND COUNTY COLLEGE - Associate of Arts, Liberal Arts And General Studies
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