Alicia Jacobs
Romulus,MI
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
14
14
years of professional experience
Work History
Branch Manager II
Hertz Car Rental Agency
Dearborn, MI
01.2022 - 11.2023
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Identified opportunities for process improvement initiatives within the branch.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Developed strategies to increase customer satisfaction and loyalty.
General Manager
Driftwood Bar and Grille
Novi, MI
03.2016 - 08.2021
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Bartender/Server
Oakwood Bar & Grille
Dearborn, MI
05.2010 - 08.2021
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Education
Wayne Memorial High School
Wayne, MI05-2010
Skills
- Sales Professional
- Business Development
- Operational Reports
- Interviewing and Hiring
- Shift Scheduling
- Sales Development
- Excels in Team Leadership
- Work Prioritization
- Customer Service
- Verbal/Written Communication
- Excellent Communication Skills
Timeline
Branch Manager II
Hertz Car Rental Agency
01.2022 - 11.2023
General Manager
Driftwood Bar and Grille
03.2016 - 08.2021
Bartender/Server
Oakwood Bar & Grille
05.2010 - 08.2021
Wayne Memorial High School
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