Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
Affiliations
Volunteering
Timeline
Generic

Brittany Riley

Summary

Dynamic Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

14
14
years of professional experience

Work History

Branch Manager II

Horizon Credit Union
03.2023 - Current
  • Cultivated relationships with members and community, ensuring a customer-centric approach
  • Managed the security and safety of the branch, representing the community Credit Union
  • Led effective sales meetings, resulting in increased customer satisfaction and cross-selling success
  • Conducted performance appraisals, addressed complaints, and resolved problems
  • Trained and developed a highly motivated and well-trained staff.

Owner/Managing Member

International Spice District
03.2021 - Current
  • Business Management: Expertise in inventory management, sourcing, and stock optimization.
    Strong financial acumen encompassing budgeting, pricing, and profit margin analysis.
    Successful development of online and offline marketing strategies.
  • Customer Service: Exceptional communication skills for engaging customers and highlighting product features.
    Proven ability in customer relationship management, ensuring satisfaction and positive interactions.
  • Sales and Negotiation: Demonstrated salesmanship for effective product promotion and upselling.
    Negotiation skills applied with suppliers, distributors, and retailers.
  • Adaptability: Keen market awareness with a capacity to adjust to industry trends and customer preferences.
    Flexibility to respond promptly to market changes, seasonality, and unforeseen challenges.
  • Legal, Regulatory, and Technology Skills: In-depth knowledge of food safety, labeling, and business regulations.
    Proficient management of online presence and basic accounting skills.
  • Creativity and Problem-Solving: Adept at creating visually appealing packaging and displays.
    Continuous innovation in developing new spice blends and products.
  • Passion and Enthusiasm: Genuine love for spices and an enthusiastic approach to sharing this passion with customers.


Branch Lead Designee

Wells Fargo N.A
12.2021 - 03.2023
  • Provided branch support, ensuring audit and review goals were consistently met
  • Offered teller support for approvals, transaction reviews, and provided daily customer engagement
  • Conducted in-the-moment coaching for staff members.

Personal Banker

Wells Fargo N.A
  • Delivered exceptional customer experience, building relationships and ensuring customer success
  • Proactively engaged customers, offered a full range of Wells Fargo products and services
  • Recognized for outstanding customer service and relationship-building skills.

Banking Operations Supervisor

DodCommunity Bank Operated by Bank of America
08.2017 - 06.2020
  • Trained and executed excellent customer service skills for service members, contractors, and families
  • Supervised a team of 7, developing staff members for leadership roles
  • Achieved a high branch audit score through the creation of a SMART PLAN template
  • Presented tools for improving branch morale and global alignment to senior executives.

Manager and Trainer Liaison

Lush Fresh Handmade Cosmetics
10.2009 - 11.2016
  • Managed a large team, developed plans for achieving store and personal goals
  • Consistently achieved monthly customer service goals of 98%
  • Received numerous awards for increasing profit and customer service.

Education

Bachelor of Arts - Psychology

University of Hawaii West Oahu
Oahu, Hawaii
05.2020

Skills

  • Needs Analysis
  • Account Development
  • Client Relationship Management
  • Advertising
  • Sales Development
  • Customer Training
  • Complaint Management
  • Team Training
  • Schedule Management
  • Customer Service
  • Brand Management
  • Business Development
  • Territory Management
  • Event Planning
  • Employee Mentoring
  • Management Collaboration
  • Invoice Balancing
  • Sales Techniques
  • Sales Forecasting
  • Business Development and Planning
  • Goal-Oriented
  • Performance Evaluations
  • Business Needs Assessment
  • Sales Meetings and Orientations
  • Sales Expertise
  • Operations
  • Expense Control
  • Customer Rapport
  • Teamwork and Collaboration
  • Client Relationship Building
  • Customer Relationship Management (CRM)
  • Goals and Performance
  • Talent Management
  • Sales Reporting
  • Cold Calling Skills
  • Vendor Management
  • Customer Relationships
  • Relationship Building and Management
  • Customer Satisfaction
  • Community Involvement
  • Upselling
  • Networking Skills
  • Business Process Optimization
  • Staff Management
  • Customer Needs Assessment
  • Order Processing

Accomplishments

  • Supervised team of 18-50 staff members.
  • Achieved enhanced customer experience through effectively training my staff to be able to provide exceptional customer service
  • Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge.
  • Business Development: - Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period. Initiated key partnerships which resulted in 15% revenue growth with my area.

References

Available upon request

Affiliations

  • Great Falls Development Alliance- Board Member

Volunteering

  • Loaned Executive with the United Way of Cascade County for 10 weeks during their Annual Giving Campaign- 2023
  • Great Falls Rescue Mission providing a refresh to their mens shelter - 2023
  • Great Falls Food Bank for their Annual Stamp Out Hunger Campaign - 2023
  • Aviano Air Base New Comers Orientation for Airman and their families - 2017-2020
  • Tanzania Save the Rain -Built rain water catchers in the area of Arusha for local villages 2016

Timeline

Branch Manager II

Horizon Credit Union
03.2023 - Current

Branch Lead Designee

Wells Fargo N.A
12.2021 - 03.2023

Owner/Managing Member

International Spice District
03.2021 - Current

Banking Operations Supervisor

DodCommunity Bank Operated by Bank of America
08.2017 - 06.2020

Manager and Trainer Liaison

Lush Fresh Handmade Cosmetics
10.2009 - 11.2016

Personal Banker

Wells Fargo N.A

Bachelor of Arts - Psychology

University of Hawaii West Oahu

Similar Profiles

CREATE PROFILE
Brittany Riley