Barbara Swanner
Kissimmee,FL
Summary
Results-driven Lending and Operations Leader with extensive experience in consumer lending and credit underwriting. Skilled in analyzing operational data to identify trends and drive process improvements. Expertise in team leadership, workflow optimization, compliance maintenance, and risk management within dynamic lending environments. Bilingual in English and Portuguese, enhancing customer engagement and operational efficiency.
Overview
5
5
years of professional experience
Work History
Branch Manager II
Lendmark Financial
Orlando, USA
07.2024 - Current
- Lead daily lending operations and team execution while ensuring compliance with company policies, procedures, operational controls, and performance standards.
- Manage, coach, and develop a team by assigning daily responsibilities, monitoring performance, providing feedback, and establishing clear operational priorities.
- Hold team members accountable for productivity, quality, compliance, customer service, and overall performance while providing ongoing coaching and development.
- Review consumer loan applications, credit information, income documentation, and supporting documentation to evaluate credit quality, risk, and adherence to underwriting guidelines.
- Oversee loan documentation and verification processes, including income, identity, and supporting documentation, ensuring accuracy and compliance throughout the lending lifecycle.
- Identify operational inefficiencies, workflow challenges, and process gaps and implement practical solutions to improve productivity, accuracy, consistency, and customer experience.
- Analyze Power BI dashboards and operational reports to monitor KPIs, identify performance trends and gaps, establish priorities, and support data-driven business decisions.
- Partner with leadership and internal departments to resolve operational issues, communicate business needs, and support the implementation of company initiatives and process changes.
Branch Manager
Lendmark Financial
Florida, USA
12.2023 - 07.2024
- Managed day-to-day lending operations, employee performance, customer service, compliance, credit quality, and operational execution.
- Utilized operational reporting and performance metrics to identify trends and establish priorities, enhancing overall business outcomes.
- Evaluated consumer credit applications and financial documentation while balancing credit risk, customer needs, and established lending guidelines.
- Trained and coached employees on lending procedures, customer service, compliance, operational processes, and performance expectations.
- Identified workflow issues and implemented process adjustments to improve efficiency, consistency, and accountability.
- Trained and coached employees on lending procedures and customer service, fostering compliance and operational excellence.
- Identified workflow issues and implemented process adjustments, enhancing efficiency and consistency in operations.
Branch Manager Trainee
Lendmark Financial
Florida, USA
04.2023 - 12.2023
- Acquired in-depth knowledge of lending operations, credit underwriting, compliance, risk management, collections, customer service, and branch administration to enhance operational effectiveness.
- Aided management in operational reporting, loan review, employee coaching, and performance management to improve branch performance and customer satisfaction.
- Ensured adherence to company policies, procedures, documentation standards, and lending requirements, minimizing compliance risks.
Loan Consultant
Lendmark Financial
Florida, USA
12.2021 - 04.2023
- Originated and processed consumer loans, evaluating creditworthiness, income, documentation, and overall risk to facilitate informed lending decisions.
- Conducted income, identity, and documentation verification to support accurate and compliant lending decisions.
- Guided customers throughout the lending process, explaining requirements, payment options, documentation, and account information.
- Managed customer accounts and addressed payment inquiries, ensuring high service standards and customer satisfaction.
- Acquired in-depth knowledge of consumer lending policies, procedures, and credit risk, enhancing compliance and operational effectiveness.
Education
Bachelor's Degree -
International Relations
São Paulo, BrazilSkills
- Lending Operations
- Credit Underwriting
- Loan Documentation
- Compliance & Audit Readiness
- Risk Management
- KPI analysis
- Power BI analysis
- Process Improvement
- Workflow Optimization
- Team coaching
- Performance Management
- Cross-functional teamwork
- Problem Solving
Education And Languages
Bachelor's Degree - International Relations, São Paulo, Brazil, Portuguese, Native, English, Fluent
Leadership And Operational Value
Bachelor's Degree - International Relations, São Paulo, Brazil, Portuguese, Native, English, Fluent
Timeline
Branch Manager II
Lendmark Financial
07.2024 - Current
Branch Manager
Lendmark Financial
12.2023 - 07.2024
Branch Manager Trainee
Lendmark Financial
04.2023 - 12.2023
Loan Consultant
Lendmark Financial
12.2021 - 04.2023
Bachelor's Degree -
International Relations