INA CIUBARA
Tacoma,WA
Summary
Results-driven financial services leader with a focus on enhancing operational efficiency and team performance. Analyzes branch banking reports to inform strategic decisions, while fostering a positive environment through effective coaching and conflict resolution, ensuring high member satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
BRANCH MANAGER II
BECU
Federal Way
02.2020 - 04.2026
- Lead a team of 11 employees
- Analyzed branch banking reports to identify trends and inform strategic decisions
- Perform employee Quarterly Check Ins and Annual Reviews
- Perform branch quarterly audits
- Managed employee scheduling using Cloud Cord System to ensure adequate branch coverage.
- Coach/develop/empower/motivate employees
- Mentor and train new employees
- Mentor and train external managers
- Organized and led team meetings and presentations to enhance communication and alignment within the branch
- Incorporate strategies and techniques in maintaining compliance and efficiency in all procedures
- Handle member escalations
- Handle employee disputes, HR escalations
- Assist other leads and managers in the district with staffing coverage
- Participate in District Leadership Meetings
- Facilitated Strategy and Operations Meetings with District Directors to drive collaborative initiatives and align branch goals
BRANCH LEAD
BECU
Federal Way
08.2017 - 08.2020
- Ensured branch readiness by overseeing opening and closing procedures
- Trained new employees on branch operations and customer service standards
- Open/close membership accounts for members, business members
- Set up and service Fiduciary Accounts: Utma, Trust, Blocked, Rep Payee, Benevolent Accounts, Business Accounts
- Established and managed individual retirement accounts for clients
- Cross-sold loans and banking services, enhancing member engagement and product utilization
- Offered financial solutions and educated members on products to support informed decision-making
- Apply and fund loans: visa, personal loan, LOC, Heloc, home improvement, auto loans, boat loans, motorcycle, rv loans
- Review credit report and notate credit applications, contest declined loans with underwriters
- Provide mortgage consultations and recognize partner referral opportunities
INTERIM BRANCH MANAGER
BECU
Auburn
09.2019 - 01.2020
SR. MEMBER CONSULTANT
BECU
Federal Way, Kent, Auburn
08.2011 - 08.2017
Sr. Bank Teller/ Customer Service/ATM Custodian
JP Morgan Chase Bank
Kent, USA
06.2005 - 09.2011
Education
Certificate - International Business
Highline Community College
Des Moines, WA06-2010
Associates of Arts - Business
Highline Community College
Des Moines, WA12-2009
Skills
- Team leadership
- Operations management
- Relationship management
- Customer relationship management
- Effective communication
- Compliance management
- Cross-selling techniques
- Employee development
- Performance coaching
- Performance evaluation
- Financial analysis
- Financial solutions
- Strategic planning
- Process improvement
- Audit coordination
- Data analysis
- Attention to detail
- People-oriented
- Decision-making
- Multilingual in Romanian, Russian, Ukrainian, moderate Spanish
Related Experience
- BRANCH MANAGER II, BECU, Federal Way, WA, 02/01/20, 04/14/26, Lead a team of 11 employees, Pull and analyze all branch banking reports, Perform employee Quarterly Check Ins and Annual Reviews, Perform branch quarterly audits, Branch/Employee Scheduling (Cloud Cord System), Coach/develop/empower/motivate employees, Mentor and train new employees, Mentor and train external managers, Organize team meetings and presentations for the branch, Incorporate strategies and techniques in maintaining compliance and efficiency in all procedures, Handle member escalations, Handle employee disputes, HR escalations, Assist other leads and managers in the district with staffing coverage, Participate in District Leadership Meetings, Facilitate Strategy and Operations Meetings with District Directors
- INTERIM BRANCH MANAGER, BECU, Auburn, WA, 09/01/19, 01/30/20
- BRANCH LEAD, BECU, Federal Way, WA, 08/01/17, 08/22/20, Lead 5 -9 Member Consultants and assist them with questions, Perform side by side observations with employees, Train new employees, Report to leadership direct reports progress performance, Open/close branch, Open/close membership accounts for members, business members, Set up and service Fiduciary Accounts: Utma, Trust, Blocked, Rep Payee, Benevolent Accounts, Business Accounts, Set up and Service IRA Accounts, Cross sell loans and banking services, Offer financial solutions and educate members, Apply and fund loans: visa, personal loan, LOC, Heloc, home improvement, auto loans, boat loans, motorcycle, rv loans, Review credit report and notate credit applications, contest declined loans with underwriters, Provide mortgage consultations and recognize partner referral opportunities
- SR. MEMBER CONSULTANT, BECU, Federal Way, WA, 08/01/11, 08/22/17
- Sr. Bank Teller/ Customer Service/ATM Custodian, JP Morgan Chase Bank, Kent, WA, 06/01/05, 09/01/11
Certification
- Certified Public Notary
- Certified Medallion Signature Guarantee
- Active NMLS
Timeline
BRANCH MANAGER II
BECU
02.2020 - 04.2026
INTERIM BRANCH MANAGER
BECU
09.2019 - 01.2020
BRANCH LEAD
BECU
08.2017 - 08.2020
SR. MEMBER CONSULTANT
BECU
08.2011 - 08.2017
Sr. Bank Teller/ Customer Service/ATM Custodian
JP Morgan Chase Bank
06.2005 - 09.2011
Certificate - International Business
Highline Community College
Associates of Arts - Business
Highline Community College