Eleonora Vranari
Tirana,Albania
Summary
Motivated Branch Manager with demonstrated success in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change to the team and bank customers.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Manager II
Citizens Bank
Winthrop, MA
06.2023 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
- Cultivated lasting relationships with high-value clients, securing their loyalty through exceptional service and advice.
Branch Manager
People's United Bank
Wellesley, MA
08.2021 - Current
- Defined, implemented and revised operational policies and guidelines.
- Met deadlines by proactively managing individual, team tasks and streamlining processes.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Set team and individual KPIs and provided regular, actionable feedback.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Assistant Store Manager
TD Bank
Salem, MA
07.2018 - 07.2021
- Coached sales associates in retail product, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with the manager to significantly increase customer satisfaction ratings based on store metrics.
- Approved regular payroll submissions for employees.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Provided weekly work schedules to employees to accommodate business demands.
- Conducted consistent daily huddles to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Education
Bachelor of Science - Finance
Albanian University
Albania07.2011
Skills
- Critical Thinking
- Risk Management
- Prioritizing and Planning
- Attention to Detail
- Workforce planning
- Sound Judgment
- Staff Recruitment and Hiring
- Team Leadership
Certification
NMLS Certified
Notary Public of Massachusetts
Timeline
Branch Manager II
Citizens Bank
06.2023 - Current
Branch Manager
People's United Bank
08.2021 - Current
Assistant Store Manager
TD Bank
07.2018 - 07.2021
Bachelor of Science - Finance
Albanian University