SARAH MALASPINO
Rockland Trust Company
Hyannis,MA
1
Certification
15
years of professional experience
Enthusiastic Assistant Branch Manager experienced in leading branch staff to exceed sales goals while delivering excellent customer service. Manages financial consulting, cash handling and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. Seasoned leader with years of experience overseeing day-to-day operations of branch. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Work History
Branch Manager II
3 Years 3 Months- Managed operational budgets, identifying cost-saving opportunities while maintaining service quality.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Oversaw staff performance, providing mentorship and guidance to improve team effectiveness.
- Analyzed financial data to drive decision-making and optimize branch profitability.
- Fostered community relationships through outreach programs, increasing brand visibility and engagement.
Assistant Branch Manager II
9 Years 8 Months- Managed and inspired team members to perform to full potential, driving branch profitability.
- Supported outside sales force in servicing and obtaining new business.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Demonstrated expertise and reasoned guidance regarding loan products, lines of credit and account options.
- Planned work schedules to maintain adequate staffing levels.
- Compiled district scorecard revisions
- Also works as a YourBanker and Banker Mentor
Banker I Float
2 Years 10 MonthsPrivate Banker
1 YearUniversal Representative
1 Year 8 MonthsEducation
Associate of Arts - Liberal Arts And General Studies
Skills
Account Retention
Critical Thinking
Relationship Building
Problem Anticipation and Resolution
Service Oriented
Sales Support
Customer Service
Social Perceptiveness
Willing to Learn
Affiliations
Cape Cod Canal Regional Chamber of Commerce Board Member
NGU Pocasset Board Member
Certification
- Notary of Public Certification
- NMLS License
Timeline
Branch Manager II
Rockland Trust Company
04.2023 - CurrentRead More
Assistant Branch Manager II
Rockland Trust Company
11.2016 - CurrentRead More
Banker I Float
Rockland Trust Company
01.2014 - 11.2016Read More
Private Banker
Rockland Trust Company
01.2013 - 01.2014Read More
Universal Representative
Rockland Trust Company
05.2011 - 01.2013Read More
Cape Cod Community College
Associate of Arts from Liberal Arts And General Studies
Read More