Susan Weimar
New Philadelphia,PA
Summary
Meticulous Assistant Branch Manager skilled in building strong customer rapport demonstrated over 18 years of experience in management roles. Hardworking and thorough with strong knowledge of financial products and industry best practices. Eager to fulfill a role of increased responsibility within the Tompkins Community team.
Overview
18
18
years of professional experience
Work History
Assistant Branch Manager II
Tompkins Community Bank
Philadelphia, Pennsylvania
08.2004 - Current
- Trained and developed new team members in alignment with branch service standards and objectives.
- Supervised team of 2 - 3 branch employees
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Collaborated with tellers and universal bankers to exceed sales goals.
- Coached and developed branch staff by offering constructive feedback and training opportunities.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Wrote and administered employee performance reviews to monitor customer service and personal sales.
Education
Bachelor of Arts - English
Misericordia University
Dallas, PA05.1995
Skills
- Sales Support
- Account Retention
- Audit Preparation
- Constructive Feedback
- Motivational Techniques
- Employee Performance Reviews
- Supervising Tellers
- Word Processing
- Correspondence Writing
Additional Information
Validator for system conversion project, May 2022
PPP Loan review, Spring 2021
Procedure Committee, Fall 2021
Digital Banking Validator, Summer 2019 & Winter 2020
SME - Core Conversion Project, Spring 2017
Platform and Teller Coach, 2017 - Present
Timeline
Assistant Branch Manager II
Tompkins Community Bank
08.2004 - Current
Bachelor of Arts - English
Misericordia University
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