Summary
Overview
Work History
Education
Skills
Timeline
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Kristen Kaetzel

Albany,NY

Summary

Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Answers to a high volume of incoming calls. While handling in person inquiries from clients and co-workers. Flexible and hardworking with strong drive to succeed.

Overview

11
11
years of professional experience

Work History

Assistant Branch Manager II

Mariner Finance
09.2021 - Current
  • Licensed New York State Notary, expires 12/2025
  • Responsible for opening branch, daily tasks, and compliance
  • Support inbound calls from present, former, and new borrowers
  • Responsible for generating new leads
  • Work closely with clients with their financial needs, go over loan closing documents, and fund
  • Handle billing and account receivable
  • Work with other financial institutions and/or insurance companies to obtain information needed
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Exceed personal sales goal every month
  • Trained and developed new team members in alignment with branch service standards and objectives.

Wildlife and Exclusion Administrator

Fox Pest Control
05.2020 - 04.2021
  • Oversaw and maintained scheduling for 9 separate branches
  • Supported inbound calls from existing and former customers
  • Audited schedule routes for up to 58 technicians in the field
  • Recruited, hired, and trained all new employees on system use
  • Handled billing and account receivable
  • Opened and maintained communication within team and field technicians
  • Worked directly with field managers to ensure accuracy with routing and scheduling
  • Worked closely with Operations and Sales Managers with production and sales support.

Customer Service Manager

Catseye Pest Control
03.2017 - 12.2020
  • Led Team of 6
  • Coordinated scheduling and routing for multiple states
  • Generated monthly recurring services
  • Oversaw drive time reports and audit to ensure effective scheduling
  • Worked directly with field managers.

Inbound Sales Representative

Time Warner Cable
07.2013 - 03.2017
  • Answered inbound calls
  • Assisted with new service, renewals, and transfers following company policy
  • Diffused irate customers utilizing empathy and analytical skills.

Education

NHA -

Hudson Valley EOC
Troy, NY
06.2022

Skills

  • Strong interpersonal and analytical skills
  • Attention to detail
  • Ability to work in a fast-paced environment with attention to detail
  • Compliance Management
  • Audit preparation
  • Staff education and training
  • Loan application evaluation
  • Relationship building and management
  • Excellent work ethic

Timeline

Assistant Branch Manager II

Mariner Finance
09.2021 - Current

Wildlife and Exclusion Administrator

Fox Pest Control
05.2020 - 04.2021

Customer Service Manager

Catseye Pest Control
03.2017 - 12.2020

Inbound Sales Representative

Time Warner Cable
07.2013 - 03.2017

NHA -

Hudson Valley EOC

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Kristen Kaetzel