Yesenia Ruiz
Winston-Salem,NC
Summary
Experienced Assistant Branch Manager effectively managing branch operations and driving team performance. Implemented process improvements that significantly enhanced member satisfaction and operational efficiency. Demonstrated strong leadership and problem-solving skills, fostering a collaborative work environment.
Overview
10
10
years of professional experience
Work History
Assistant Branch Manager II
Truliant FCU
09.2022 - Current
- Trained and mentored new employees, fostering a positive work environment
- Complied with regulatory guidelines and requirements.
- Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Assisted in creating a welcoming branch atmosphere by maintaining cleanliness, organization, and visually appealing displays of promotional materials.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Member Service Specialist
Truliant FCU
07.2021 - 09.2022
- Promoted high member satisfaction by resolving problems with knowledgeable and friendly service.
- Answered members questions and addressed concerns resulting in reduction in customer complaints.
- Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
- Responsible for branch order
- Uploading cd calls and indirect calls list
Universal Banker
SunTrust/First Horizon
06.2019 - 07.2021
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each.
- Helped customers understand and use technical tools such as mobile applications and online banking.
- Maintained cash drawer by following exact procedures for transactions and strong security protocols.
Teller
Capital Bank
04.2016 - 11.2017
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Teller Service Representative
Winston Salem federal credit union
10.2014 - 04.2016
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Offered every customer exceptional service levels by remaining friendly and professional
Education
High School Diploma -
Mount Tabor High School
Winston Salem, NC06.2014
Skills
- Quality Member Services
- Strategic Networking
- Staff training and development
- Conflict resolution
- Task delegation
- Time management
- Employee onboarding
- Multitasking
- Organizational skills
Languages
Spanish
Native or Bilingual
Timeline
Assistant Branch Manager II
Truliant FCU
09.2022 - Current
Member Service Specialist
Truliant FCU
07.2021 - 09.2022
Universal Banker
SunTrust/First Horizon
06.2019 - 07.2021
Teller
Capital Bank
04.2016 - 11.2017
Teller Service Representative
Winston Salem federal credit union
10.2014 - 04.2016
High School Diploma -
Mount Tabor High School