Danielle Middleton

• Collaborated with executive leadership on strategic planning efforts aimed at long-term growth and sustainability of the clinic facility.
• Ensured optimal use of clinical space by managing schedules efficiently.
• Optimized workflow processes that resulted in reduced wait times for patients seeking appointments or assistance from our clinicians.
• Facilitated regular staff meetings for effective communication, continuous learning, problem-solving, goal-setting, and progress monitoring.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Developed and implemented team building activities to foster collaboration and improve employee morale.
• Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
• Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
• Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
• Established strong partnerships with referring physicians in order to streamline referrals between practices leading to enhanced coordination of care.
• Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

• Documented patient medical history and information utilizing electronic medical records with commitment to accuracy.
• Contributed to the successful treatment of eye conditions by administering prescribed medications under the supervision of an ophthalmologist.
• Instilled anesthetic drops and assisted in laser treatments and minor procedures.
• Improved patient experience by efficiently conducting preliminary eye examinations and diagnostic tests.
• Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
• Identified issues during preliminary exam and addressed concerns with physician.
• Facilitated effective communication between patients and medical staff, acting as a liaison when needed.

• Regularly evaluated employee performance and provided feedback.
• Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
• Oversaw overall operation of clinic services and patient care.
• Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.

Coordinated staffing schedules for 6 clinics. 30-40 clinic staff members.

Coordinated yearly technician call schedule

• Demonstrated leadership skills in managing projects from concept to completion.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Cultivated interpersonal skills by building positive relationships with others.
• Organized and detail-oriented with a strong work ethic.

• Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
• Collected data and followed research protocols, operations manuals and case report form requirements.
• Maintained compliance with protocols covering patient care and clinical trial operations.
• Screened patient records, databases and physician referrals to identify prospective candidates for research studies.