Holly Haller
Fredericksburg,VA
Summary
Highly skilled and detail-oriented professional experienced in managing all aspects of operations. Proven track record of successfully managing and leading teams, budgeting, streamlining operations, and maintaining high-quality standards of care. Extensive knowledge of veterinary medicine, strong passion for animals, and excellent communication skills. Excels at building relationships with clients and staff and fostering a culture of collaboration. Knowledgeable of the ASPCA core values and dedicated to supporting them. Ready to bring a wealth of experience and a fresh perspective to ASPCA. Willing to relocate for the right opportunity.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Clinic Director
Fredericksburg SPCA Locke Community Medical Center
10.2021 - Current
- Developed and updated SOPs, policies and procedures, maintaining compliance with regulatory and federal guidelines relating to BOP, VDACS, FDA, and Board of Veterinary Professions.
- Lead the development and implementation of a yearly strategic plan for the clinic, aligning with organizational goals and resulting in a 20% increase in operational efficiency.
- Successfully re-launched the public Community Medical Center, driving operational improvements that resulted in over 30% profit margin increase.
- Hired, managed, and developed staff, conducting performance reviews, one-on-ones on career advancements and established goals to enhance team productivity and cohesion.
- Administered annual budget, SWOT analysis and prepared financial forecasts, ensuring compliance with regulatory guidelines and achieving financial stability.
- Oversaw creation, implementation and improvement of orientation and training procedures for new employees, conduct one-on-one meetings.
- Oversaw and monitored health of all animals under shelters' care, lead behavioral and medical assessments and treatments, helped create behavioral modification plans to ensure best chance at rehabilitation.
- Lead Leadership meetings to discuss and decided on behavior and medical euthanasia's, including preforming the procedure, euthanasia certified.
- Acted as lead vet nurse and preformed all technical duties on a daily basis.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed and maintained effective working relationships and coordinate program activities with other county departments, public and private agencies, organizations and groups to foster public relations beneficial to the SPCA.
- Produced monthly financial reports, income statements, balance sheets and cash flow statements for presentation to board of directors; developed service and product pricing and adjust as necessary with cost expenses.
- Researched veterinary industry trends and use internal data and external research to make continuous adjustments to improve operations and client and patient services.
- Researched veterinary industry trends and use internal data and external research to make continuous adjustments to improve operations and client and patient services
- Facilitated and lead monthly company wide staff meetings for effective communication, problem-solving, policy modifications and continuous medical and intake learning.
- Managed inventory, control, security, record keeping and use of all drugs and supplies; ensured conformance with federal, state and local laws, rules and regulations to maintain facility and personal Drug Enforcement Agency (DEA) licenses and permits.
- Managed record keeping of shelter and community pets medical information in clinic software system to ensure accurate data is maintained.
- Conducted routine clinic facility inspections, scheduled equipment and maintenance repairs, identified areas needing improvement and eliminated hazards posed to staff and residents for continued compliance with associated regulations.
- Analyzed and solved multifaceted problems that affected executive leaders and business initiatives.
Lead Veterinary Nurse
Fredericksburg SPCA Locke Community Medical Center
12.2020 - 10.2021
- Oversaw the health of approximately 250 shelter animals daily, ensuring high standards of medical and behavioral care.
- Managed medical interventions and therapies, including inoculations, surgeries, blood draws, medication administration and emergency treatments, in collaboration with veterinarians.
- Collaborated on behavior modification plans and ensured plans were followed through.
- Trained new veterinary technicians and assistants and developed monthly schedules, fostering a collaborative and efficient team environment.
- Preformed daily check ins on animals in facility and follow up care to animals during treatments, triaged new animals intakes to determine treatment needs and urgency of care.
- Ran foster on call line for all foster emergencies 24/7 for the past 4 years.
- Treated shelter animals per medical protocol when Veterinarian was not on site, recorded symptoms and documented medical observations daily in system software.
- Aided veterinary surgeon with all surgeries and scrubbed in when necessary, provided all care both pre and post-op to animals undergoing any surgical procedure.
- Placed catheters on animals as small as 1lbs, in both routine and emergency situations, established intravenous drips for ongoing hydration.
- Preformed Euthanasia on shelter animals and assisted with public.
- Calculated all drug dosages for medications prescribed, performed dental scaling and extractions, performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry.
- Continued ongoing research and contributed to articles for peer-reviewed journals.
- Educated clients on animal health, preventive care and procedures.
- Treated people and animals with respect; contributed to effective teamwork; promoted intra- and inter-departmental cooperation; and fostered public relations beneficial to the SPCA.
Veterinary Hospital Manager
610 Animal Hospital
06.2020 - 09.2021
- Directed day-to-day administrative and operational functions, providing guidance and leadership to employees, resulting in a 10% increase in sales.
- Supervised and trained a team of Veterinary Assistants and Leads, maintaining the Veterinary schedule and overseeing all scheduled surgeries and appointments, enhancing team productivity.
- Provided consistent leadership and direction; fostering an environment of teamwork, collaboration, and open communication among staff members.
- Managed over 50 customer calls per day, ensuring high-quality service and efficient operations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Collaborated with Practice Owner to maintain daily operations.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for each shift.
Lead Veterinary Assistant
610 Animal Hospital
06.2019 - 06.2020
- Preformed all Lead nursing duties to include basic tests and exams, dental, radiology, and inoculation.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Assisted in managing emergency cases with timely response to critical situations ensuring appropriate triage procedures were followed.
- Triaged incoming patients to determine treatment needs and urgency of care, conducted preliminary patient workups including gathering patient history information, description of symptoms from owner, and documenting presenting condition.
- Boosted staff competency by mentoring new hires on best practices regarding animal care procedures and administrative tasks.
- Assisted veterinarian during surgical procedures by creating and maintaining unobstructive surgical fields and passing instruments, cared for animals pre and post-surgery, including administering anesthetics.
- Answered owner animal health questions and advised on best care practices.
Stable Manager
Post Oak Quarter Horse Farm
01.2009 - 01.2015
- Cared for 50+ horses and livestock by regularly feeding and inspecting for illness and injuries, upkeep of barn and pasture areas on 35 acres
- Monitored horses health and statuses daily and before competitions, handled all animals for Veterinary and Farrier visits.
- Prepared and trained horses to ride and discipline for owner, conferred with owners about methods for continuing training and reinforcing methods taught in classes.
- In charge of all feeding, nutrition and supplement plans.
- Preformed horseback riding lessons, instilled basics of horsemanship and riding in beginners, first-time or occasional riders, refining knowledge and skills of more advanced riders.
- Maintained animal health records, treating minor injuries and reporting serious injuries to owners for consultation with veterinarians, took care of all non-emergency injuries- cleaning out, bandaging, etc.
- Assessed animals and consulted with owners about suitability for desired use based on temperament, age and other factors.
- Maintained safety procedures and practices.
Education
Veterinary Technician -
Penn Foster College
Associate of Science -
Germanna Community College
Fredericksburg, VA05.2014
Skills
- Proficient in all Veterinary Technician duties
- Revenue management
- Policies and procedures
- Clinical management
- Orientation and training
- Team building
- Drug inventory management
- Hiring and recruitment
- Relationship building and retention
- Profit improvements
Volunteer Work
Fostered over 200 animals to date, ranging from the most challenging behavioral cases to the most complex medical cases.
Case manager for the foster department team.
Over 300 hours volunteering at the Fredericksburg SPCA before employment.
Volunteered at on and off site adoption events.
Certification
- Fear Free Certified Professional
- VDACS Humane Euthanasia Certified
- Certified Trap-Neuter-Return Caretaker
- FEMA IS 700, 800 and ICS 100, 200 Certified
- ASPCA Basic Preoperative Pain Prevention and Treatment
- ASPCA FIR 1-10
Timeline
Clinic Director
Fredericksburg SPCA Locke Community Medical Center
10.2021 - Current
Lead Veterinary Nurse
Fredericksburg SPCA Locke Community Medical Center
12.2020 - 10.2021
Veterinary Hospital Manager
610 Animal Hospital
06.2020 - 09.2021
Lead Veterinary Assistant
610 Animal Hospital
06.2019 - 06.2020
Stable Manager
Post Oak Quarter Horse Farm
01.2009 - 01.2015
- Fear Free Certified Professional
- VDACS Humane Euthanasia Certified
- Certified Trap-Neuter-Return Caretaker
- FEMA IS 700, 800 and ICS 100, 200 Certified
- ASPCA Basic Preoperative Pain Prevention and Treatment
- ASPCA FIR 1-10
Veterinary Technician -
Penn Foster College
Associate of Science -
Germanna Community College
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