Danielle Woosley

• Bake a variety of products including artisan breads, bagels, croissants, cookies, and other pastries
• Merchandise and package baked goods for display and sale
• Load carts and racks with finished products
• Operate bakery and kitchen equipment, including ovens, proofers, and mixers
• Maintain a clean, sanitary, and visually appealing work environment
• Follow food safety, sanitation, and quality standards at all times
• Assist bakery clerks as needed

• Led oven operations, proofing, baking, and post-treatment processes in a high-volume environment
• Managed production of cookies, pastries, bread, scones, and other baked goods
• Supervised shift operations, coordinating team members and ensuring smooth workflow
• Produced savory and multi-component pâtisserie, including hand pies, choux, puff pastry, and tarts
• Handled quick breads, muffins, and fried pastries, including doughnuts and coffee cakes
• Coordinated with front-of-house staff for retail orders, packaging, and quality control
• Fulfilled special catering orders, ensuring timely and accurate production
• Maintained bakery setup, assisted with customer service, and managed retail orders
• Streamlined production processes and ensured consistency in quality and presentation

• Prepare and bake pastries, desserts, breads, and other baked goods according to recipes and production schedules
• Assist with daily mise en place for pastry service and events
• Maintain proper food handling, sanitation, and safety standards
• Monitor product quality, freshness, and consistency
• Properly store ingredients and finished products, including labeling and rotation
• Clean and maintain workstations, equipment, and storage areas
• Collaborate with the pastry and kitchen team to ensure smooth service

• Performed daily sales order entry and payment processing, undertook the store’s administration functions, and provided clerical support to store accounting functions

• Provided an outstanding service experience for every Ashley customer and guest

• Engaged with guests, ensuring they are always treated in a cordial, respectful manner in a way that represents the Company brand image

• Handled customer issues directed to the store, over the phone and in person; take detailed notes and execute steps needed for resolution in a positive, professional and helpful way

• Responded to customer’s inquiries regarding sales, billing and delivery; called customers to confirm and schedule deliveries

• Processed sales orders accurately and efficiently

• Followed cash handling procedures

• Assisted customers with the credit application process and financing arrangements as needed

• Maintained sales transaction documentation

• Assisted with store opening and closing procedures including cash balancing and daily checklists

• Handled telephone traffic and route calls using professional paging methods

• Assisted in the completion of daily sales and other store reports

• Supported delivering sales plan through effective execution of store and operational tasks

• Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer service, vendor relationships, or maintenance issues

• Provided individual and team performance feedback and recommendations to managers

• Lead and modeled selling and customer experience standards

• Displayed knowledge of product, company policies and store strategies

• Set the direction and goals for the day/shift when associates arrive for work

• Performed opening and closing routines including execution of bank deposits, receipt of shipment, and interpret / disseminate company directive

• Maintained policies and procedures