Danielle Worden
San Jacinto,CA
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Senior Communications Dispatcher
Riverside Sheriff
01.2001 - 01.2018
- As a Senior 911 C.O. and Certified Training Officer, I trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Developed strong rapport with first responders, fostering trust and cooperation for efficient teamwork.
Eligibility Coordinator
Pro-med Healthcare
02.2001 - 09.2001
- Managed caseloads effectively through regular follow-ups and prompt communication with clients, ensuring their needs were met.
- Provided exceptional customer service by addressing inquiries and concerns from applicants and other stakeholders in a timely manner.
- Facilitated information and resource exchanges with external agencies to progress client applications throughout the process.
Education
High School Diploma -
Henry Salvatori Education Center
Los Angeles, CA03.1995
Skills
- Word, Excel, PowerPoint, Microsoft 365
- Typing Speed average of 70 wpm
- Quick Learner
- Database updates; updated nine computers monthly to keep computers at peak performance
- Coaching and Mentoring
- Critical Thinking
- Communications Training Officer (CTO)
- Data Entry
- Incident documentation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Eligibility Coordinator
Pro-med Healthcare
02.2001 - 09.2001
Senior Communications Dispatcher
Riverside Sheriff
01.2001 - 01.2018
High School Diploma -
Henry Salvatori Education Center