Danielle Wyatt
Huntington,US
Summary
I am a highly dedicated and results-oriented professional with over 6 years of combined experience in customer service and childcare. I am seeking a challenging role where I can leverage my proven abilities in effective communication, meticulous problem-solving, and empathetic support. I am passionate about creating positive client experiences and fostering a safe, nurturing environment for children. I am eager to contribute my strong organizational skills, patience, and unwavering commitment to excellence to a reputable organization, ensuring high client satisfaction and promoting the well-being and positive development of individuals. My adaptable approach consistently delivers valuable contributions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Children's Place Daycare
10.2024 - 02.2025
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Supervision and Staff Management: Overseeing daily activities of staff, conducting performance evaluations, providing feedback, and ensuring staff proficiency, especially in critical situations.
- Program Implementation and Compliance: Developing and implementing educational programs aligned with standards, ensuring compliance with health, safety, and licensing regulations.
- Facility Operations: Managing the daily operations of the facility, including maintaining a safe and appropriate learning environment, overseeing daily activities, and ensuring adherence to policies.
- Parent Communication: Maintaining open communication with parents through newsletters, meetings, and other channels.
- Crisis Management: Addressing staffing needs, managing crisis situations, and problem-solving effectively.
- Record Keeping: Maintaining accurate records of children, staff, and facility operations.
Customer Service Representative
Ibex Directv
08.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Daycare Teacher Assistant
Children's Place Daycare
10.2021 - 06.2022
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
Customer Service Representative
Amazon.com
06.2016 - 03.2019
Cashier
Walmart
09.2014 - 11.2014
Care Provider
Link Child Care
01.2011 - 01.2012
- Child Care Provider
Cashier/Closer
Burger King
06.2010 - 01.2011
Education
Associate - Business Management
Huntington Junior College
Huntington, WV03.2016
Skills
- Emotional Intelligence
- Time Management
- leadership
- Effective Communication
- Critical Thinking
- Meal Planning and Preparation
- Customer service
- Child Development
- Early Childhood Education
- Child Care- Infant and Toddler
- Excellent age-appropriate communication
- Active Listening Skills
- Self Control and Patience
- Empathetic approach
- Decision Making Skills
- Call center operations
- Computer proficiency
- Effective conflict resolution
Certification
- CPR Certification
- First Aid Certification
Timeline
Operations Supervisor
Children's Place Daycare
10.2024 - 02.2025
Customer Service Representative
Ibex Directv
08.2022 - 04.2023
Daycare Teacher Assistant
Children's Place Daycare
10.2021 - 06.2022
Customer Service Representative
Amazon.com
06.2016 - 03.2019
Cashier
Walmart
09.2014 - 11.2014
Care Provider
Link Child Care
01.2011 - 01.2012
Cashier/Closer
Burger King
06.2010 - 01.2011
Associate - Business Management
Huntington Junior College
Similar Profiles
Shirley JacksonShirley Jackson
Lead Teacher, Two-Year-Olds Classroom at It Takes A Village DaycareLead Teacher, Two-Year-Olds Classroom at It Takes A Village Daycare
Cassidy PottCassidy Pott
Child Care Assistant at Children's Place Coop DaycareChild Care Assistant at Children's Place Coop Daycare
Taylor DevierTaylor Devier
NA at Kids Place DaycareNA at Kids Place Daycare
Whitney HerreraWhitney Herrera
Direct Support Professional at Autism ServicsDirect Support Professional at Autism Servics
GATLIN BOXELLGATLIN BOXELL
Cashier/Fryer at Wendys RestaurantCashier/Fryer at Wendys Restaurant