Danielle Young

• Reviewed new files to determine current status of

injury claim and to develop plan of action.

• Directed and coordinated various investigations conducted by field investigation team.
• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
• Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
• Organized, planned, documented, and maintained claims data for workers compensation claims.
• Maintained contact with claimants and attorneys to determine treatment status.

• Worked well in a team setting, providing support and guidance.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Learned and adapted quickly to new technology and software applications.
• Organized and detail-oriented with a strong work ethic.
• Applied effective time management techniques to meet tight deadlines.
• Worked effectively in fast-paced environments.
• Paid attention to detail while completing assignments.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend, and holiday shifts.
• Strengthened communication skills through regular interactions with others.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Skilled at working independently and collaboratively in a team environment.
• Promoted a positive and inclusive working culture that emphasized collaboration, teamwork, and mutual respect among all employees.
• Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
• Developed strong relationships with customers, providing personalized assistance and support.
• Worked closely with other departments within the organization to ensure seamless coordination when addressing complex customer issues or escalating concerns as needed.

• 3.78 GPA

• Phi Theta Kappa Member
• Extracurricular Activities: Girl Scout Leader, 2013 to current
• Extracurricular Activities: PTO President Cumberland Elementary School, PTO VP Cumberland Elementary School, PTO President Chippewa Middle School, Fine Arts Booster Board Member Maine West High School