Danielle M. Brennan
Churchville,NY
Summary
Highly motivated Laboratory Technician with 4 years of experience proven successful in leading team members in a high-volume laboratory setting. Knowledgeable about laboratory regulations, managing files and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
5
5
years of professional experience
Work History
Laboratory Clinical Support Tech IV (S)
University of Rochester
Rochester, NY
01.2022 - Current
- Managed a high-volume laboratory setting, answering up to 60 phone calls and e-mails a day investigating and following up on problem specimens, missed tests, add-on testing.
- Effectively communicated with healthcare professionals and clients across various on-site and off-site departments within the URMC organization to ensure accurate completion of clinical documentation.
- Delegated tasks to staff, setting priorities and goals to be completed efficiently, such as supporting busier areas in the lab, covering meal breaks, and assisting the senior technicians as needed.
- Collaborated with fellow senior technicians and supervisors, combining group efforts to achieve goals in a timely fashion such as going live with software upgrades and laboratory testing updates.
- Ensured compliance with relevant regulations and standards related to the healthcare industry such as organizing and filing lab reports, quality assurance checklists and sample tracking sheets from clients.
Laboratory Clinical Support Technician III
University of Rochester
Rochester, NY
03.2021 - 12.2021
- Maintained up to 100 patient databases on a daily basis, ensuring accuracy of ordering testing and collection information of samples entered into Epic Software and SoftLab system.
- Trained several new employees on how to solve difficult or complex problems, guided them on the best practices and protocols while maintaining optimal productivity within a busy lab setting.
- Prepared the laboratory area for daily operations by stocking materials needed for sample stability, performing daily maintenance on pre-analytical equipment, and sustaining a clean workspace.
- Troubleshot problems with testing instrumentation malfunctions and laboratory office equipment as needed by collaborating with technical support departments.
Laboratory Clinical Support Technician II
University of Rochester
Rochester, NY
11.2019 - 02.2021
- Receives, accessions and distributes clinical specimens based on priority to appropriate laboratory testing sections in order to meet turnaround times designated by the department.
- Utilized Test Menu to identify potential problems such as stability issues during the ordering or receiving process, then took corrective action as necessary.
- Honored procedures for documenting discrepancies on patient information, testing requested, or other specimen information into the LIS system, asking senior leadership when necessary.
Server
Shmeg's Restaurant
Rochester , NY
01.2019 - 01.2021
- Greeted customers warmly in a fast paced diner setting, serving 150 customers a day, answered questions and recommended specials and add-ons to increase profits by 200$ per shit.
- Communicated effectively with kitchen staff regarding customer allergies and special requests.
- Followed optimal health safety guidelines when serving food and beverage products to customers.
- Managed cash and credit transactions accurately while following company procedures for order payment processing and validating gift cards.
Education
Bachelor of Science - Biology
SUNY Potsdam
Potsdam, NY12.2018
Skills
- Data Entry
- Staff Development and Training
- Microsoft Office
- Customer Service Management
- Team Leadership
- Documentation and Recordkeeping
- LIS Software
- Epic Software
Timeline
Laboratory Clinical Support Tech IV (S)
University of Rochester
01.2022 - Current
Laboratory Clinical Support Technician III
University of Rochester
03.2021 - 12.2021
Laboratory Clinical Support Technician II
University of Rochester
11.2019 - 02.2021
Server
Shmeg's Restaurant
01.2019 - 01.2021
Bachelor of Science - Biology
SUNY Potsdam
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