DANIELLE DANIELS
Grand Prairie,TX
Summary
Results-driven operations manager with a strong background in optimizing workflow efficiency and delivering exceptional customer care in collaborative environments. Demonstrated expertise in cultivating professional relationships and spearheading process improvements that enhance productivity and service quality. Eager to contribute skills to a forward-thinking organization that values innovation and teamwork, fostering growth within a dynamic team setting. Committed to driving operational excellence and supporting organizational goals through strategic initiatives.
Overview
16
16
years of professional experience
Work History
Patient Transport Driver
BBI Management LLC
McKinney
09.2025 - Current
- Communicated effectively with medical personnel to coordinate patient transport needs efficiently.
- Trained new drivers on procedures and safety protocols to enhance team performance.
- Demonstrated adaptability when handling unexpected situations during transports, such as traffic delays or changes in patient condition.
- Maintained cleanliness and organization of the vehicle, contributing to a comfortable experience for patients.
- Ensured patient safety during transport by adhering to established protocols and guidelines.
- Earned and maintained necessary certifications.
Staff Administration
UroLux Concierge, LLC
Fort Worth
10.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Operations Agent
Southwest Airlines
Dallas, TX
06.2025 - 08.2025
- Maintained strong working knowledge of airline policies related to ticketing, boarding and cargo handling procedures that contributed to smooth airport operations.
- Enhanced on-time performance by efficiently managing aircraft turnaround processes.
- Assisted over 100 passengers per flight and handled approximately 15 passengers per flight with special needs during boarding processes while offering compassionate care throughout their time at the airport.
- Provided comprehensive training to new Airport Operations Agents, fostering a skilled workforce capable of handling diverse tasks effectively.
RAMP AGENT
Southwest Airlines
Dallas, TX
08.2024 - 06.2025
- Performed pre-flight inspections of aircraft and ensured proper loading and unloading of cargo and baggage for approximately 8 flights daily.
- Collaborated with internal team to support safe and on-time departures.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Loaded and unloaded luggage and freight and assisted crew with over 1,600 pieces daily.
FACILITY MANAGER & CERTIFIED PERSONAL TRAINER
The Perfect Workout
Arlington, TX
01.2023 - 08.2024
- Managed daily operations of a large facility, ensuring compliance with safety regulations and customer service standards.
- Monitored facility for cleanliness and made recommendations to improve facility aesthetics.
- Coordinated with vendors to purchase supplies, equipment and services needed for the facility.
- Utilized effective communication skills to build rapport with clients while providing clear instruction on exercises.
RESOLUTION SPECIALIST
American Airlines
Fort Worth, TX
01.2020 - 11.2022
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed high volumes of approximately 100 customer inquiries for efficient resolutions daily, enhancing overall client experience.
LEAD DISPATCHER
Nautilus Hyosung
Irving, TX
06.2017 - 01.2020
- Managed 15 dispatchers while leading and delegating job assignments, tracking project status and resolving issues to maximize productivity.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
RECEIVING WAREHOUSE CLERK
Uline
Coppell, TX
09.2013 - 02.2016
- Compared shipping orders and invoices against contents received to verify accuracy.
- Worked with inventory managers and unloaders to plan deliveries.
- Mastered warehouse computer system and trained other team members in software operation.
- Monitored stock levels, initiating restocking procedures as needed.
- Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system .
SECURITY HR/ADMIN ASSISTANT
Guardsmark
Dallas, TX
06.2010 - 09.2013
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Developed and maintained filing systems, improving document retrieval speed and organization.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Education
Bachelor of Business Administration -
University of North Texas
Denton, Texas08.2009
Skills
- Administration and Reporting
- Customer Care
- Performance Tracking and Evaluations
- Creative Thinking
- Process and Performance Improvement
- Professional Relationships
- Managing Operations and Efficiency
- Client Interactions
- Quality Production
- Collaborative Environments
Timeline
Staff Administration
UroLux Concierge, LLC
10.2025 - Current
Patient Transport Driver
BBI Management LLC
09.2025 - Current
Operations Agent
Southwest Airlines
06.2025 - 08.2025
RAMP AGENT
Southwest Airlines
08.2024 - 06.2025
FACILITY MANAGER & CERTIFIED PERSONAL TRAINER
The Perfect Workout
01.2023 - 08.2024
RESOLUTION SPECIALIST
American Airlines
01.2020 - 11.2022
LEAD DISPATCHER
Nautilus Hyosung
06.2017 - 01.2020
RECEIVING WAREHOUSE CLERK
Uline
09.2013 - 02.2016
SECURITY HR/ADMIN ASSISTANT
Guardsmark
06.2010 - 09.2013
Bachelor of Business Administration -
University of North Texas