Marcus JacksonSr
Pensacola,FL
Summary
Results-driven Patient Transport Driver with extensive experience in dispatch management and patient safety. Adept at managing logistics and facilitating clear communication, ensuring a seamless transport experience for patients and improving overall service quality.
Overview
29
29
years of professional experience
Work History
Patient Transport Driver
ITL Solutions
Pensacola, Florida
06.2022 - 12.2025
- Transported patients safely to and from medical appointments and facilities.
- Implemented safe driving practices that enhanced patient security during transport to medical appointments.
- Adhered to safety protocols while transporting patients throughout hospital or healthcare facility premises.
- Operated various types of ambulatory vehicles including vans, buses and gurneys.
- Handled incoming dispatch calls to coordinate patient transport efficiently. and prioritized scheduling of patient transports to optimize efficiency.
- Facilitated clear communication with patients to clarify transport procedures and address concerns effectively.
- Communicated via radio and used 10-codes to receive and transmit information.
Medicaid Provider
More Than Conquers Support Service
Pensacola, Florida
01.2009 - 02.2020
- Enhanced customer satisfaction through prompt resolution of issues with knowledgeable and friendly service.
- Recognized and addressed customer needs promptly and efficiently.
- Delivered attentive service to customers during face-to-face interactions and phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Coordinated and completed household errands efficiently to maintain a well-organized home. and other essential duties.
Supported Living Coach
Lakeview Center Inc
Pensacola, Florida
01.1997 - 04.2007
- Trained clients in life skills to promote independence and self-sufficiency.
- Guided clients in developing essential independent living skills, including cooking, cleaning, and laundry management.
- Supported clients with daily living activities and personal care.
- Assisted in maintaining a safe and supportive living environment.
- Provided transportation to medical appointments, recreational activities or community events.
- Engaged clients in meaningful conversations about their interests or hobbies.
- Collaborated with case managers to ensure that client's needs were met properly.
- Participated in team meetings to discuss client's needs and plan services accordingly.
- Delivered crisis intervention support to clients during challenging situations, ensuring safety and emotional stability.
Education
Ministers Licenses - General Studies in Theology
Christian Life School of Ministry
Pensacola01-2005
Bachelor of Science - Mechanical Engineering
Tuskegee University/ Did Not Graduate
Tuskegee, AL01-1982
Skills
- Patient transport
- Safety compliance
- Vehicle operation
- Communication protocols
- Dispatch management
- Customer service
- Radio 10 code proficiency
- Route navigation
- Wheelchair operation
- Patient safety
- Transportation procedures
- GPS navigation
Timeline
Patient Transport Driver
ITL Solutions
06.2022 - 12.2025
Medicaid Provider
More Than Conquers Support Service
01.2009 - 02.2020
Supported Living Coach
Lakeview Center Inc
01.1997 - 04.2007
Ministers Licenses - General Studies in Theology
Christian Life School of Ministry
Bachelor of Science - Mechanical Engineering
Tuskegee University/ Did Not Graduate