Danielle (Dani) Hiatt
Summary
Private Caregiver For Multiple Clients
Dedicated worker with excellent communication, time management and interpersonal skills. Extremely loyal, detail oriented, eager to learn and improve and aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking, compassionate and going above and beyond by my employer and peers, I can be relied upon to help your company achieve its goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
Work History
Virtual Telesitter
Virginia Mason Franciscan Health
12.2022 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Private Caregiver
Private Caregiver For Multiple Clients
07.2012 - 08.2021
- Assisted residents in activities of daily living to maintain health and dignity.
- Responded to resident dining needs and assisted with feeding.
- Worked in cooperation with family and outside providers to meet physical and emotional needs of patient.
- Protected health information according to HIPAA policies and procedures.
- Transported client to doctor's office and essential errands.
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques.
- Reported health changes and provided proper documentation to appropriate staff.
- Administered bedside and personal care, such as ambulation and personal hygiene assistance.
- Participated in case reviews, consulted with team caring for client, to evaluate client's needs and plan for continuing services.
- Performed healthcare-related tasks, such as monitoring vital signs and medication, under direction of registered nurses and physiotherapists.
- Coordinated with doctors and registered nurses to develop care plans for clients.
- Cleaned and organized client's living quarters to make living conditions more hospitable.
- Responded appropriately to physical, emotional and developmental needs of residents.
- Helped patients move in and out of beds, baths and wheelchairs.
- Served clients regular balanced meals for breakfast, lunch and dinner.
- Observed physical and mental condition, intake and output and exercise to monitor client condition.
- Established personal relationships with clients to maintain patient comfort and care.
- Drove motor vehicles to transport clients to physicians' offices or outings.
- Entertained, conversed with and read aloud to patients to keep mentally healthy and alert.
Customer Service Representative
Cascade Crest Construction
11.2010 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Pharmacy Technician
Bartell Drugs
05.1990 - 05.2012
- Trained other pharmacy technicians, abiding by state regulations for training and licensure.
- Monitored inventory levels and maintained shelves, stocking with adequate supplies.
- Complied with state regulations to maintain safe, clean pharmacy.
- Input patient and prescription information to produce product labels and assist in prescription filling process.
- Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction.
- Processed claims for third-party prescription services.
- Reported prescription errors to pharmacist on duty.
- Handled doctor calls and medication deliveries in facilitation of prescription orders.
- Stocked and replenished shelves to remove out-of-date items from inventory.
- Counted stock of medications, chemicals or supplies to enter inventory data into computer.
- Entered prescription information into computer databases.
- Verified insurance data and contact information to complete prescription refill requests.
- Prepared and processed medical insurance claim forms and records.
- Operated cash registers to accept payment from customers.
- Rotated shelves to check for and dispose of expired medications.
- Called insurance companies to retrieve patient information.
- Assisted customers by answering simple questions, locating items and referring them to pharmacist for medication information.
- Answered pharmacy telephones to respond to questions or requests.
- Triaged incoming phone calls, assisting callers or escalating therapeutic inquiries to pharmacists.
Education
Pharmacy Assistant -
Eton Technical College
05.1994
Skills
- Respectful and Compassionate
- HIPAA Compliance
- Mobility Assistance
- Companionship and Emotional Support
- Verbal and Written Communication
- Time Management
- Client Records Management
- Household Management
- Strong Ethics
- Independent Thinking
- Hoyer Lifting Equipment
- Assisting with Daily Living
- Emergency Situations
- Behavior Redirection
- Incontinence Care
- Developing Client Trust
- Positive Reinforcement Methods
- Blood Glucose Monitoring
- Calm under pressure
- Dependable and responsible
- Friendly, positive attitude
Accomplishments
**Earned Employee of The Month on multiple occasions
**Customer sent Thank You for my excellent Customer Service to the local newspaper
**Letter of recognition sent to corporate office by multiple customers and head Pharmacist
** Article in corporate newsletter recognizing my Customer Service Skills
** Thank you cards from management for staying overtime or picking up extra shifts when needed
** Clients families giving bonuses and adding me to patients will for appreciation of great care
Additional Information
I started working at Bartell Drugs as a teenager, worked my way up and eventually went to school to receive my Pharmacy Assistant license. I worked full time until May 2000 as I became a Stay At Home Mother. I went back off and on, from 2006 until 2009. I later became a caregiver and could work while my kids were young and in school. Now that my daughters are grown and in College, I am excited to get back to work in either the fields that I have experience in and loved, or maybe even a new path! Whatever it is, I will always be reliable, loyal, hard working and eager to learn and grow within a new company or field. Thank you for your consideration.
Timeline
Virtual Telesitter
Virginia Mason Franciscan Health
12.2022 - 04.2025
Private Caregiver
Private Caregiver For Multiple Clients
07.2012 - 08.2021
Customer Service Representative
Cascade Crest Construction
11.2010 - 04.2020
Pharmacy Technician
Bartell Drugs
05.1990 - 05.2012
Pharmacy Assistant -
Eton Technical College
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