Assistant Manager | Operations & Program LeadershipAssistant ManagerActivities CoordinatorGymnastics Director
Work Type
Full Time
8
years of professional experience
As a dedicated and results-driven operations and people leader with experience managing high-volume programs. I am committed to developing teams, and supporting organizational growth with a hands-on leadership style focused on accountability, operational efficiency, employee development, and exceptional customer experiences. Authorized to work in the US for any employer
Work History
Assistant Manager | Operations & Program Leadership
2 Years 1 Month
Olympia Gymnastics & Tumbling | 07.2024 - Current
Grew the Elite Gymnastics program, contributing to a 2X increase in program enrollment since assuming leadership.
Contributed 10% continued organizational growth upon joining the leadership team.
Coordinate and manage over five summer camps (each serving 150-175 families) annually, consistently meeting enrollment goals and budget targets while introducing new experiences, improving vendor partnerships, and identifying cost-saving opportunities.
Built the organization’s first structured staff training program and strengthened workforce planning by aligning staff development, scheduling, and assignments with employee strengths, program needs, and operational coverage.
End-to-end recruiting, onboarding, and training employees, and developing staff to ensure consistent development across programs. Managed each new hire's transition from applicant to program placement.
Managed parent questions and concerns, while maintaining customer satisfaction with organizational policies and program standards.
Assistant Manager
1 Year
The Vitamin Shoppe | 09.2023 - 09.2024
Supported daily store operations across staffing, sales, inventory management, customer experience, and team performance.
Trained and coached employees to meet organizational standards, strengthen product knowledge, and deliver consistent customer experiences.
Supported sales and performance goals while maintaining an organized, efficient, and customer-focused retail environment.
Built customer relationships through personalized service and solution-based recommendations.
Activities Coordinator
1 Year 7 Months
Woodlands Elite Cheer Co. | 01.2022 - 08.2023
Managed front-office operations for a high-volume youth athletics facility, serving as a primary point of contact for families and customers.
Built and maintained strong family relationships through responsive communication, problem resolution, and personalized customer service.
Coordinated across customers, coaches, and facility leadership to maintain efficient scheduling and program operations.
Gymnastics Director
1 Year 10 Months
Olympia Gymnastics & Tumbling | 08.2018 - 06.2020
Managed day-to-day gymnastics programming during a period of significant organizational expansion, with overall enrollment growing from approximately 300 to 1,300 students during tenure.
Developed weekly lesson plans and coordinated daily coaching assignments to maintain program structure and class coverage.
Maintained direct relationships with families, addressing questions, concerns, athlete progress, and program needs.
Followed up with prospective customers, maintained relationships with interested families, and supported program enrollment through direct sales and customer engagement.
Provided hands-on coaching and program leadership while adapting operations to support the needs of a rapidly growing organization.
Education
College Coursework
Wharton County Junior College | Sugar Land, TX | 01-2017
Skills
Time management
Staff training and development
Process improvement strategies
Goal setting
Conflict resolution
Sales strategies
Timeline
Assistant Manager | Operations & Program Leadership
Divisional Director (of Canadian Operations/Training and Leadership Development/Program Management) at Teleperformance USA (Marusa Marketing)Divisional Director (of Canadian Operations/Training and Leadership Development/Program Management) at Teleperformance USA (Marusa Marketing)
<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center