Danielle Martinez-Little
Milton,FL
Summary
Ambitious and dedicated student with a strong work ethic and a passion for learning and personal development. Known for being dependable, organized, and adaptable, with excellent communication and teamwork skills. Committed to achieving goals, serving others, and pursuing opportunities that foster growth, leadership, and positive contributions.
Overview
2027
2027
years of professional experience
Work History
Recoveries Specialist II
Navy Federal Credit Union-Heritage Oaks
Pensacola, FL
2022 - Current
- Manage over 5,000 accounts across 8 states to help attorneys bring these delinquent accounts to suit.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Review and analyze information in various automated collection systems and supportive applications and determine appropriate action to maintenance accounts
- Gathers and compiles data and/or documents for account research purposes for use when answering Member Concerns, correspondence, OGC requests, debt buyer or attorney inquiries
- Maintains and processes repayment plans on a designated portion of the Recoveries portfolio
- Researches and fulfills Debt Validation requests submitted by the member, management, OGC or compliance
- Perform research to fulfill document requests and complete interrogatories, complaints and/or requests for production of documents
- Analyze financial and operational results, investigate variances, and communicate findings to management; develop management presentations as needed
- Evaluate daily reports to identify patterns or areas of improvement related to make recommendations to leadership for changes and improvements in operational processes, procedures, policies, etc. to enhance operational performance
- Serve as liaison between LCR, First Party Agencies, debt sale buyers, attorneys, OGC, internal teams, and/or management to answer questions, address inconsistencies, resolve issues, and make recommendations
- Maintain and monitor recovery files including internal documents, communication with outside vendors, and/or scheduled court dates and witnesses
- Handles data review and system maintenance for litigation, sold accounts and/or debt sale buybacks
- Monitor recorded calls from First Party Agencies to ensure all Quality Assurance requirements are met
- Reviews general ledgers, identifies sold or litigation account remits, compiles payment files and submits Cash Disbursement Voucher requests for payout to the debt buyer or attorneys
- Prepare debt sale buyback files and coordinate with the buyer on the account transfer process
- Reviews list of payments to ensure that the automated collection systems reflect the proper crediting of payments received from debtors or attorneys
- Develop and implement procedural documents and job aids for internal and business use
- Monitor attorneys' assigned accounts to determine litigation status and continued cost effectiveness; inform attorneys of applicable and specific legal matters and the impact on the Credit Union
- Assists the Data Control, General Accounting, Credit Card Support, and Credit Card Services Branches to balance the various automated collection systems with the charged-off accounts general ledgers
- Conduct audits to ensure accuracy and deadline requirements are met for daily error reports
- Identify and investigate complex discrepancies or processing problems related to payments to charged off losses
- To act as Collections representative, witness, and Custodian of the Records for the Credit Union in mediations, trials, and depositions for Civil cases
- Serve as business functions’ subject matter expert, including providing training and guidance for successful knowledge transfer within the section and department
- Serve on teams and task groups for projects/initiatives within the business unit and/or across the organization
- Identify or review compliance issues; assist supervisor with implementing corrective procedures/action
- Audit member communications through various channels to ensure appropriate SLAs are met to optimize member service
- Researches the Recoveries general ledger error reporting to re-direct payments to the appropriate accounts
- Investigate, resolve and/or escalate complex discrepancies, data entry errors and out of balance situations; prepare and present recommendations for immediate action or proposals for policy changes to prevent losses
- Review documentation and complete affidavits on behalf of Navy Federal Credit Union for debt buyers or attorneys
- Create and compile reporting using intermediate to high level knowledge of Microsoft applications such as Excel and PowerPoint
- Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives, present conclusions, and recommendations to management
- Collaborate with other business units to gain an understanding of transactions, processes and procedures, their impact on other business units processes and procedures, and identify risk potential for fraudulent activity
Litigation Legal Assistant
Levin Papantonio Law Firm
Pensacola, FL
2019 - 2022
- Drafted legal documents, including pleadings and motions, ensuring compliance with court requirements.
- Assisted attorneys in case preparation by organizing case files and managing discovery processes.
- Conducted legal research to support litigation strategies and case arguments effectively.
- Managed over 300 accounts that were deemed good for suit by the attorney.
- Maintained accurate records of case progress and deadlines using case management software.
- Communicated with clients and witnesses to gather information and schedule necessary meetings.
- Managed attorneys calendar with meetings, depositions, and important events
- Trained new staff on office procedures and best practices for managing legal documentation.
- Streamlined filing processes, improving document retrieval efficiency for the litigation team.
- Managed deadlines effectively ensuring timely submission of all required filings and correspondence.
- Coordinated communication between clients, attorneys, and court personnel to ensure seamless processes.
Legal Intake Specialist
Levin Papantonio Law Firm
Pensacola, FL
2018 - 2019
- Utilized case management software to document client interactions and maintain accurate records.
- Collaborated with legal team to ensure timely follow-up on client inquiries and case status updates.
- Reviewed incoming documents and evidence for completeness, ensuring compliance with firm protocols.
- Reviewed and organized legal documents to ensure compliance with firm standards.
- Conducted initial consultations with potential clients to gather necessary information for case evaluation.
- Managing approximately 15 calls a day , 20 or more emails from other attorneys, staff, and witnesses.
Field Supervisor
Dynamic Security Inc
Pensacola, FL
2015 - 2018
- Supervised daily security operations, ensuring compliance with company policies and client requirements over 3 states.
- Trained and mentored new security personnel on protocols and procedures to enhance team performance.
- Conducted regular site inspections to identify vulnerabilities and implement corrective measures promptly.
- Coordinated communication between security teams and management, facilitating timely response to incidents.
- Developed incident reports detailing security breaches and recommendations for process improvements.
- Implemented training programs focused on emergency preparedness and conflict resolution strategies.
- Analyzed security operations for inefficiencies, leading initiatives to optimize workflows across multiple sites.
- Led strategic planning sessions to enhance service delivery and align with client expectations effectively.
- Monitored employee performance for compliance with regulations and policies.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
Sergeant
BLACKWATER RIVER CORRECTIONAL FACILITY
Milton, FL
05.2015 - 07.2015
- Take, receive, or check periodic inmate counts.
- Maintain order, discipline, and security within assigned areas in accordance with relevant rules, regulations, policies, and laws.
- Respond to emergencies, such as escapes.
- Maintain knowledge of, comply with, and enforce all institutional policies, rules, procedures, and regulations.
- Supervise and direct the work of correctional officers to ensure the safe custody, discipline, and welfare of inmates.
- Restrain, secure, or control offenders, using chemical agents, firearms, or other weapons of force as necessary.
- Supervise or perform searches of inmates or their quarters to locate contraband items.
- Monitor behavior of subordinates to ensure alert, courteous, and professional behavior toward inmates, parolees, fellow employees, visitors, and the public.
- Complete administrative paperwork or supervise the preparation or maintenance of records, forms, or reports.
- Instruct employees or provide on-the-job training.
- Proven ability to learn quickly and adapt to new situations.
Correctional Officer
BLACKWATER RIVER CORRECTIONAL FACILITY
Milton, FL
10.2010 - 05.2015
- Conduct head counts to ensure that each prisoner is present across 7 dormitories.
- Inspect conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes.
- Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities.
- Use weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
- Search prisoners and vehicles and conduct shakedowns of cells for valuables and contraband, such as weapons or drugs.
- Inspect mail for the presence of contraband.
- Guard facility entrances to screen visitors.
- Monitor conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence.
- Conduct fire, safety, and sanitation inspections.
- Settle disputes between inmates.
Education
Bachelor of Science - Project Management
Pensacola State College
Pensacola, FL05.2022
Some College (No Degree) - Criminal Justice
Northwest Florida State College
Niceville/Ft Walton Beach, FL03-2006
Associate of Arts - Pre-Law
Pensacola State College
Pensacola, FL08.2020
High School Diploma -
Navarre High School
Navarre, FL05-2004
Skills
- Bi-lingual (Spanish), CPR and First Aid certified Basic Instructor (for law enforcement and corrections)
- Google Docs, Sheets, and Slides
- Data Entry and Record Keeping
- Internet Research
- Email and Calendar Management
- Leadership and Teamwork
- Effective Communication
- Time Management and Organization
- Problem Solving and Critical Thinking
- Research and Analytical Skills
- Public Speaking and Presentation Skills
- Adaptability and Multitasking
- Call center experience
- Proficiency in Microsoft Office
- Performance improvements
- Skip tracing
Timeline
Sergeant
BLACKWATER RIVER CORRECTIONAL FACILITY
05.2015 - 07.2015
Correctional Officer
BLACKWATER RIVER CORRECTIONAL FACILITY
10.2010 - 05.2015
Bachelor of Science - Project Management
Pensacola State College
Associate of Arts - Pre-Law
Pensacola State College
Recoveries Specialist II
Navy Federal Credit Union-Heritage Oaks
2022 - Current
Litigation Legal Assistant
Levin Papantonio Law Firm
2019 - 2022
Legal Intake Specialist
Levin Papantonio Law Firm
2018 - 2019
Field Supervisor
Dynamic Security Inc
2015 - 2018
Some College (No Degree) - Criminal Justice
Northwest Florida State College
High School Diploma -
Navarre High School