Danielle M. Robinson
Las Vegas,Nv
Summary
Diligent and experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to your organization. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Technician / Biller
Domale Unlimited
03.2011 - 04.2025
- Answered approximately 200-250 incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved third-party billing, computer system and customer service issues.
- Promoted patient confidentiality by adhering to HIPAA regulations.
- Set up and modified patient profiles.
- Entered and processed patients' prescriptions.
- Collected co-payments or full payments from customers.
- Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
- Proactively addressed potential billing discrepancies.
- Utilized various software programs.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Pharmacy Technician
PharMerica
03.2014 - 08.2016
- Counted, measured, and compounded medications.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions.
- Exhibited proficiency in IV and chemo compounding.
- Prepacked bulk medicines, filled bottles with prescribed medications and affixed correct labels.
- Hand counted control medications, measured liquids and reconstituted antibiotics.
- Compounded and repackaged medications including unit-doses, topical medications and sterile products.
- Properly cleaned and sterilized equipment and work areas.
Pharmacy Technician / Retail and Mail Order
Walgreens
09.2011 - 10.2014
- Greet customers, collect and input patient insurance and demographic information into computer system.
- Scan or type new prescriptions and refill requests.
- Prepare prescription by counting, pouring, weighing, mixing, compounding.
- Order and receive stock, replenish shelves, remove outdated drugs, return drugs to stock daily.
- File and organize filled prescriptions.
- Make and receive calls to patients, physicians' offices or insurance carriers.
- Answer questions and requests referring certain inquiries to Pharmacist when required.
Education
Sterile Processing Technician - Sterilization
Ed2Go
LasVegas, NV09.2024
Pharmacy Technician - Pharmaceutical
United Education Institute
San Diego, CA10.2003
High school diploma - General Education
Abraham Lincoln High School
San Diego, CA06.1988
Skills
- Patient confidentiality HIPAA
- Proficient in pharmacy operating systems
- Medical Terminology
- Pharmacy records management
- FDA Drug Safety Guidelines
- Assisting pharmacists
- Answering customer questions
- Typing medication labels
- Receiving incoming supplies
- Pharmaceutical sales and services
- Medication dispensing
- Processing payments
- Drug inventory management
- Patient education and counseling
- Drug utilization review
- Medicare and Medicaid process
- Insurance billing
- Insurance verification
- Pharmaceutical calculations
Certification
- CPhT - Certified Pharmacy Technician #10032698
- CRCST - Certified Registered Central Service Technician #652883
- BLS - Basic Life Skills
- HCP/CPR - Adult/Child/Infant/Choking
- AED - Automated Defibrillation/First Aid
Timeline
Pharmacy Technician
PharMerica
03.2014 - 08.2016
Pharmacy Technician / Retail and Mail Order
Walgreens
09.2011 - 10.2014
Pharmacy Technician / Biller
Domale Unlimited
03.2011 - 04.2025
Pharmacy Technician - Pharmaceutical
United Education Institute
High school diploma - General Education
Abraham Lincoln High School
Sterile Processing Technician - Sterilization
Ed2Go
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