Danielle Sperna
Palm Coast
Summary
Detail-oriented professional with strong problem-solving and multitasking skills. Proven ability to enhance customer satisfaction through effective issue resolution and policy enforcement, optimizing operations in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Lot Attendant Manager
Absolute Recovery Specialist
Bunnell, FL
10.2021 - Current
- Oversaw daily operations of lot, ensuring compliance with safety regulations and company policies.
- Managed inventory control processes, optimizing vehicle storage and retrieval efficiency.
- Resolved customer inquiries and complaints regarding vehicle status and lot services promptly and professionally.
- Reported units in RDN
- Handled all scheduling in Cleardata
- Answered phones
- Did lot reports
Lead Custodian
Flagler County Schools
Palm Coast, FL
05.2012 - 08.2017
- Supervised daily cleaning operations to maintain sanitary conditions in school facilities.
- Developed and implemented efficient cleaning schedules aligning with school activities.
- Trained custodial staff on safety protocols and effective cleaning techniques.
- Conducted inspections to ensure compliance with health and safety regulations.
- Collaborated with administration to address facility maintenance issues promptly.
- Enhanced team performance through mentorship and continuous training programs.
- Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
Department Manager
Michaels Arts and Crafts
Saint Augustine, FL
01.2005 - 02.2010
- Oversaw daily operations to ensure optimal workflow and team performance.
- Implemented inventory management strategies to enhance product availability and reduce stock discrepancies.
- Trained and mentored team members to improve customer service standards and operational efficiency.
- Developed promotional displays that increased customer engagement and sales of featured products.
- Coordinated staff scheduling to align workforce with peak shopping periods and operational needs.
- Conducted regular assessments of store layout, optimizing space for product visibility and accessibility.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Education
High School Diploma -
Earl L Vandermulen
Port Jefferson, NY06-1992
Skills
- Vehicle inspection
- Incident reporting
- Workload management
- Policy enforcement
- Lot organization
- Delegation
- Task delegation
- Register balancing
- Vehicle operation
- Lot management
- Positive attitude
- Problem-solving
- Customer service
- Attention to detail
- Multitasking Abilities
- Computer skills
- Active listening
Timeline
Lot Attendant Manager
Absolute Recovery Specialist
10.2021 - Current
Lead Custodian
Flagler County Schools
05.2012 - 08.2017
Department Manager
Michaels Arts and Crafts
01.2005 - 02.2010
High School Diploma -
Earl L Vandermulen